Campus Store Manager: Lead Team, Drive Sales & Service

Follett; Torrington (CT); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Insurance plans

401k + company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett is seeking a Campus Store Manager to lead all facets of store operations across campus locations. You will inspire teams to drive sales growth while upholding brand and operational excellence with a strong customer experience.

You’ll mentor staff, monitor financial metrics, and plan for short- and long-term campus relationships under a Regional Manager. Follett emphasizes values like One Team and inclusion, with a drug-free workplace policy in higher education settings.

Qualifications

• Bachelor’s degree or equivalent required.
• 3–5 years of retail management or strong customer service experience.
• General computer skills and familiarity with store operations.
• Academic retail experience is a plus.

Responsibilities

• Lead in-store operations and peak period planning.
• Promote sales promotions and product displays.
• Review store financials with Regional Manager to drive sales.
• Manage campus relationships and events.
• Recruit, train, coach, and develop team members.
• Deliver engaging customer service and handle escalated issues.

Skills

Retail management

Customer service

Communication skills

Analytical skills

Financial acumen

Time management

Education

Bachelor’s degree

Tools

General computer skills

Job description

Follett is seeking a Campus Store Manager to lead all facets of store operations across campus locations. You will inspire teams to drive sales growth while upholding brand and operational excellence with a strong customer experience.

You’ll mentor staff, monitor financial metrics, and plan for short- and long-term campus relationships under a Regional Manager. Follett emphasizes values like One Team and inclusion, with a drug-free workplace policy in higher education settings.