Campus Store Manager: Lead Sales & Campus Partnerships

retailexternalfollett; Kentucky; On-site; USD 52,000 - 68,000; Full time

Job summary

Follett Higher Education is seeking a Campus Store Manager to lead all facets of store operations at the campus bookstore in Kentucky. You will inspire teams to drive sales growth while delivering brand and operational excellence and an engaging customer service experience.

In this role you will mentor staff, manage financial metrics, and partner with the Regional Manager on campus relations and long-range planning to support store performance and community engagement.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush periods.
• Lead in-store materials activities, including promotions, displays, and advertising copy.
• Partner with Regional Manager to review store financials and drive sales.
• Review and approve store markups, markdowns, and write-offs.
• Ensure security of assets and safety of associates and customers.
• Campus Relationships: coordinate campus events and maintain communication on store operations.
• Talent Management: develop teams, manage performance, and coach staff.
• Customer Service: foster a solutions-based, engaging customer experience, handle inquiries and complaints.
• Oversee café/convenience operations if applicable and ensure health/safety compliance.
• Other duties as assigned; Follett Higher Education is a drug-free workplace.

Skills

Retail management

Customer service

Team leadership

Budget/financial acumen

Communication skills

Organizational skills

Problem solving

Travel

Education

Bachelor's degree or equivalent

Job description

Follett Higher Education is seeking a Campus Store Manager to lead all facets of store operations at the campus bookstore in Kentucky. You will inspire teams to drive sales growth while delivering brand and operational excellence and an engaging customer service experience.

In this role you will mentor staff, manage financial metrics, and partner with the Regional Manager on campus relations and long-range planning to support store performance and community engagement.