Campus Store Leader: People, Ops & Customer Experience

Barnes & Noble Education, Inc.; Pembroke (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional campus bookstore experience. You will lead daily operations, develop the team, manage merchandising, and drive store performance to support students and faculty.

In this role, you will oversee sections across Course Materials, General Merchandise, Café/Conceivence, and Trade Books, while ensuring outstanding service and adherence to company standards.

Qualifications

• 2–3 years of retail experience, including leadership or supervisory experience preferred, or completion of Barnes & Noble College Aspiring Leader Program.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, and customer service.
• Demonstrated leadership, coaching, and team development skills, with the ability to motivate and develop others.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with retail technology, POS systems, and Microsoft Office applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead daily sales floor operations by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Partner with the Store Manager to oversee daily store operations, serve as Manager-on-Duty as needed, and execute company initiatives while ensuring operational standards, merchandising, inventory accuracy, and store presentation are maintained.
• Recruit, hire, train, coach, schedule, and develop store team members, assigning work, providing ongoing feedback, and fostering a collaborative, high-performing team.
• Drive sales and operational performance by analyzing business trends, managing controllable expenses, identifying opportunities for improvement, and adapting to changing business needs.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgment, and a commitment to exceptional service.
• Develop expertise across all store departments while providing leadership and operational support in areas such as Course Materials, General Merchandise, Café/Convenience, and Trade Books, as assigned.
• Support daily store operations by executing merchandising, inventory management, stock replenishment, order fulfillment, sales transactions, and other operational activities to maintain an organized, customer-ready environment.
• Champion a clean, safe, and organized store environment by ensuring operational standards are consistently executed across all departments.

Skills

Retail operations

Merchandising

Inventory management

Customer service

Leadership

Scheduling

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional campus bookstore experience. You will lead daily operations, develop the team, manage merchandising, and drive store performance to support students and faculty.

In this role, you will oversee sections across Course Materials, General Merchandise, Café/Conceivence, and Trade Books, while ensuring outstanding service and adherence to company standards.