Campus Store Leader: Drive Sales & Develop Teams

Follett Corporation; Somerville (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Follett Corporation seeks a Campus Store Leader to guide store operations, drive sales growth, and deliver brand and operational excellence across campus locations. You will mentor team members, manage financial metrics, and ensure an engaging customer service experience.

Responsibilities include leading promotions, inventory control, cash handling, campus event coordination, and collaboration with campus stakeholders. Travel is minimal; strong communication and leadership are essential.

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.
• Travel: minimal - less than 10%.

Responsibilities

• Execute store plans and daily operations for traditional and peak periods.
• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems, adhere to safe cash handling, balance cash drawer, deposits, and opening/closing activities.
• Maintain inventory control in line with procedures.
• Keep all areas of the store neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure security of assets and safety of team members and customers, and adherence to policies.
• Review and approve store markups, markdowns, and write-offs within guidelines.
• Execute in-store course materials activities in collaboration with course materials leadership.
• Train and coach team members on standards.
• Schedule team hours within budget; provide coverage during breaks and peak periods.
• Create an engaging customer service culture, solutions-based selling, and exceptional experience.
• Greet customers, answer phones, provide information, direct callers, resolve escalated issues.
• Drive market growth initiatives such as POS email collection and maintain OMS order service levels.
• Communicate store activities to campus and facilitate campus events.

Skills

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Relationship building

Influence

Time management

General computer skills

Education

Associate's Degree or equivalent

Job description

Follett Corporation seeks a Campus Store Leader to guide store operations, drive sales growth, and deliver brand and operational excellence across campus locations. You will mentor team members, manage financial metrics, and ensure an engaging customer service experience.

Responsibilities include leading promotions, inventory control, cash handling, campus event coordination, and collaboration with campus stakeholders. Travel is minimal; strong communication and leadership are essential.