Campus Store Leader — Customer Experience & Ops

BNED LoudCloud, LLC.; Kansas City (MO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

DailyPay earned wage access.

Generous employee discounts, including

401(k) retirement savings plan

Job summary

Barnes & Noble College in Kansas City, MO is seeking an Assistant Store Manager to help lead the campus store alongside the Store Manager. You will develop the team, drive operations, merchandise effectively, and ensure outstanding customer service, ultimately enhancing the campus retail experience.

You will recruit, train, and coach staff, analyze sales trends, manage inventory, and maintain a clean, safe, well-presented store while fostering strong campus relationships and excellent service

Qualifications

• 2–3 years of retail experience with at least one year in leadership preferred.
• Experience with retail operations, merchandising, inventory management, visual merchandising, and customer service.
• Strong leadership, coaching, and team development skills.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Proficiency with retail technology, POS systems, and Microsoft Office.

Responsibilities

• Lead daily sales floor operations by delivering exceptional customer service and coaching team members.
• Oversee daily store operations with Store Manager; manage merchandising, inventory accuracy, and store presentation.
• Recruit, hire, train, coach, and develop store team members.
• Drive sales and operational performance by analyzing trends and managing expenses.
• Build relationships with customers and campus partners; resolve concerns professionally.
• Develop expertise across departments and provide leadership in Course Materials, General Merchandise, Café/Convenience, and Trade Books.

Skills

Leadership

Customer service

Communication

Relationship building

Organizational skills

Problem solving

Retail technology

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College in Kansas City, MO is seeking an Assistant Store Manager to help lead the campus store alongside the Store Manager. You will develop the team, drive operations, merchandise effectively, and ensure outstanding customer service, ultimately enhancing the campus retail experience.

You will recruit, train, and coach staff, analyze sales trends, manage inventory, and maintain a clean, safe, well-presented store while fostering strong campus relationships and excellent service