Campus IT Support & Systems Administrator

Rockland Community College; Buffalo (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Rockland Community College is seeking a Technical Support Specialist to provide advanced technical assistance, maintain IT systems, and support campus users. You will manage the help desk, coordinate patches, and assist in AV, network, and server administration.

Ideal candidates have a Bachelor’s in IT/computer science and 2+ years of relevant experience, with hands-on knowledge of Windows Server, Active Directory, and enterprise management tools.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 2+ years relevant experience in a technical infrastructure, desktop support, or similar role.
• Experience with Windows Server, Active Directory, and Microsoft 365 Administration.
• Experience with management platforms like Microsoft System Center, Intune, JAMF, or other endpoint management tools.
• Experience with network architecture from Cisco, Fortinet, Palo Alto, or HPE/Aruba.
• Experience with Identity Management and/or Active Directory federation.

Responsibilities

• Carry out technical and physical tasks involving configuration and distribution of computers.
• Manage help desk and department work through the campus ticket system.
• Manage select administrative applications on servers and workstations.
• Assist in management, maintenance, and troubleshooting of wired network and Wi‑Fi infrastructure.
• Assist in management, maintenance and troubleshooting of AV equipment.
• Maintain an inventory of all campus computers and related equipment.
• Maintain an inventory of all campus software licenses and installs.
• Coordinate and schedule installation of patches and upgrades to infrastructure and equipment.
• Research, advise, and process campus technology related and IT department purchases.
• Collaborate with IT Director and other stakeholders in meeting campus strategic goals within IT.
• Must be available to cover regular hours and emergencies as needed.

Skills

Windows Server

Active Directory

Microsoft 365

Intune

JAMF

SCCM

VMware

Networking

Documentation

AV equipment

Education

Bachelor's degree in computer science

Tools

SCCM

Intune

JAMF

VMware

Palo Alto

Aruba

Job description

Rockland Community College is seeking a Technical Support Specialist to provide advanced technical assistance, maintain IT systems, and support campus users. You will manage the help desk, coordinate patches, and assist in AV, network, and server administration.

Ideal candidates have a Bachelor’s in IT/computer science and 2+ years of relevant experience, with hands-on knowledge of Windows Server, Active Directory, and enterprise management tools.