Campus Recreation Membership & Operations Lead

George Washington University; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition benefits

Retirement savings

Job summary

The George Washington University, located at the Foggy Bottom Campus in Washington, DC, seeks a Senior Member Service Coordinator for Campus Recreation within the Division of Student Affairs. The role oversees membership sales, desk operations, and revenue-related processes.

The incumbent reports to the Student Development Manager for Campus Recreation and leads staff while maintaining high service standards and strong collaboration with GW IT and external groups.

Qualifications

• Bachelor’s degree plus 2 years of relevant professional experience, or Master’s degree or higher in a relevant area.
• Degree must be conferred by start date of the position.
• DC Certified Pool Operator is required within 90 days.

Responsibilities

• Coordinate and monitor membership sales, locker rentals, and front desk access.
• Identify and pursue opportunities to improve revenue generation and service quality.
• Review financial reconciliations related to revenue collection for memberships and programs.

Skills

Office management

Organizational skills

Microsoft Office

Communication skills

Policy interpretation

Workflow coordination

Workload prioritization

Adaptability

Education

Bachelor's degree

Master’s degree or higher

Tools

CRM system

Access control system

Payment processing system

Job description

The George Washington University, located at the Foggy Bottom Campus in Washington, DC, seeks a Senior Member Service Coordinator for Campus Recreation within the Division of Student Affairs. The role oversees membership sales, desk operations, and revenue-related processes.

The incumbent reports to the Student Development Manager for Campus Recreation and leads staff while maintaining high service standards and strong collaboration with GW IT and external groups.