Campus Receptionist & Front Desk Pro

Athens Technical College; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Athens Technical College in Georgia is seeking a College Receptionist to greet visitors, answer a multi-line phone, and provide courteous information about campus services. The role requires strong customer service, confidentiality under FERPA, and the ability to multitask in a busy front-desk environment.

Minimum qualification is a high school diploma; preferred qualifications include a related degree, Banner experience, and proficiency with the Microsoft Office suite.

Qualifications

• High school diploma or equivalent.
• Diploma in Business Administrative Technology or related field preferred.
• BANNER experience preferred.
• Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint, Word).
• Excellent customer service skills.
• Experience with a multi-line telephone and the ability to multi-task.

Responsibilities

• Answer a multi-line telephone console in a courteous and timely manner.
• Attentively listen, note questions and requests, and respond using knowledge of the organization, operations, and procedures.
• Maintain confidentiality by following FERPA guidelines in providing information on students and employees.
• Direct calls and campus visitors to appropriate personnel for assistance.
• Record messages accurately and legibly according to established practices.
• Forward messages to appropriate parties in a timely manner.
• Communicate emergency information to appropriate personnel in a timely manner.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Telephone etiquette

Education

High school diploma or equivalent

Diploma in Business Administrative Technology or related field

Tools

BANNER

Microsoft Office

Job description

Athens Technical College in Georgia is seeking a College Receptionist to greet visitors, answer a multi-line phone, and provide courteous information about campus services. The role requires strong customer service, confidentiality under FERPA, and the ability to multitask in a busy front-desk environment.

Minimum qualification is a high school diploma; preferred qualifications include a related degree, Banner experience, and proficiency with the Microsoft Office suite.