Campus Front Desk & Info Specialist

State-of-Georgi; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Athens Technical College is seeking a College Receptionist to greet visitors, answer phones, and route inquiries across campus. You will handle confidential information in accordance with FERPA guidelines and support staff with accurate message taking and timely follow-up.

Responsibilities include directing campus visitors to the right offices, recording clear messages, and assisting with standard administrative tasks using MS Office. Prior experience with a multi-line phone is preferred.

Qualifications

• High school diploma or equivalent.
• Diploma in Business Administrative Technology or related field preferred.
• Banner experience.
• Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint, and Word).
• Excellent customer service skills.
• Experience with a multi-line telephone and the ability to multi-task.

Responsibilities

• Answer a multi-line telephone console in a courteous and timely manner.
• Attend to questions and requests, using knowledge of the organization, operations, and procedures.
• Direct calls and campus visitors to appropriate personnel for assistance.
• Record messages accurately and legibly according to established practices.
• Forward messages to appropriate parties in a timely manner.
• Communicate emergency information to appropriate personnel in a timely manner.
• Perform other duties as assigned.

Skills

Customer service

Multi-line telephone

FERPA compliance

Education

High school diploma or equivalent

Diploma in Business Administrative Technology

Tools

Microsoft Office Suite

Excel

PowerPoint

Word

Access

Job description

Athens Technical College is seeking a College Receptionist to greet visitors, answer phones, and route inquiries across campus. You will handle confidential information in accordance with FERPA guidelines and support staff with accurate message taking and timely follow-up.

Responsibilities include directing campus visitors to the right offices, recording clear messages, and assisting with standard administrative tasks using MS Office. Prior experience with a multi-line phone is preferred.