Campus Receptionist

Centura College Allied Health & Trades; Chesapeake (VA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k) and Matching

Comprehensive Health Coverage (Health,

Life Insurance

Paid Time Off

Employee Assurance Program

Tuition Reimbursement

Job summary

Centura College Allied Health & Trades in Chesapeake, VA seeks a Campus Receptionist to create a welcoming environment, manage inbound calls, greet visitors, and support Admissions with documentation tasks.

Role requires a High School Diploma or GED, strong communication skills, and proficiency with MS Office. Flexible hours and a team-oriented environment are offered along with a competitive benefits package.

Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Ability to work in a fast-paced, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and able to multi-task.
• Demonstrate integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication with a focus on customer service.
• Motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as a team member with strong interpersonal skills.
• Excellent computer skills with MS Office applications including Word, Excel, Outlook, SharePoint, and Teams.
• Willingness to work outside scheduled hours as needed.

Responsibilities

• Greet and assist all visitors, directing them to the appropriate departments or services.
• Handle inbound calls and facilitate communication between campus and external stakeholders.
• Assist Admissions with documentation tasks and maintain accurate records.
• Provide professional, courteous first impressions and customer service as a liaison between students and staff.
• Answer calls using established techniques and route inquiries to appropriate personnel.
• Provide administrative support to faculty and staff as needed by the Director of Admissions.
• Enter and manage inquiries in CampusNexus and perform daily audits and reporting.
• Maintain lead returns and assist with lead distribution and scheduling follow-ups.
• Generate daily activity reports on interviews and financial aid appointments.
• Perform additional duties as assigned by the Director of Admissions.

Skills

Customer service

Multi-tasking

Communication

Interpersonal skills

Teamwork

Detail-oriented

Education

High School Diploma or GED

Tools

MS Office

Outlook

SharePoint

Teams

Excel

Job description

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join Us Today!

About Centura College
Centura College is a premier provider of hands-on technical and career training, offering programs in Allied Health and Skilled Trades. We are passionate about preparing the next generation of skilled professionals by equipping students with the tools, knowledge, and confidence to succeed in rewarding careers.

With flexible day and evening classes, real-world experience, and a supportive learning environment, Centura College is committed to making a difference in the lives of our students. Ready to inspire and guide future professionals? Apply today!

Location: 1150 Greenbrier Pkwy, Chesapeake, VA 23320

Compensation: Up to $20/hour

Schedule:

• M-Th 7:45 - 4:00
• F 7:45 - 5:00

Position Purpose

The Campus Receptionist is a vital roleresponsible for creating a welcoming atmosphere for all visitors and ensuring efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions.

Key Duties:

• Greet andassistall visitors to the campus, providing information and directing them to theappropriate departmentsor services.
• Handle inbound calls, addressing inquiries andfacilitatingcommunication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions.
• Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
• Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
• Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
• Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.

This position plays a crucial role in fostering a positive first impression of the campus, helping to attract and engage prospective students. By providing excellent customer service and support, the Campus Receptionist contributes to the institution's overall success and aligns with organizational goals.

Required Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstratea high levelof integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.

Preferred Qualifications

• Experience as a Receptionist/multi-line telephone system.
• Prior experience in a college admissions environment.

What We Offer

The compensation range for this position pays up to $20per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base compensation, we offer a comprehensive benefits package, including:

• 401(k) and Matching:Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage:Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance:Peace of mind with life insurance options.
• Paid Time Off:Recharge with paid time off to promote work-life balance.
• Employee Assurance Program:Access to resources for personal and professional support.
• Tuition Reimbursement:Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

Centura College is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.