Admissions Representative

Centuracollege; Norfolk (VA); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Tuition reimbursement

Paid parental leave

Paid time off (PTO)

Job summary

Centura College in Norfolk, VA, is seeking a results-driven Admissions Representative to guide prospective students through educated decisions. This role emphasizes strong communication and service in a fast-paced environment, meeting performance indicators while ensuring a supportive admissions process.

Candidates should possess a High School Diploma or GED, with preferred experience in admissions and customer service. A positive, team-oriented attitude is crucial, as is the readiness to work occasional evenings or weekends. The position offers comprehensive benefits including health insurance and 401(k) plans.

Qualifications

• 1+ years of admissions experience in a post-secondary educational setting preferred.
• Proven experience in sales or customer service with a track record of meeting KPIs.
• Ability to connect with diverse audiences and a positive team-oriented approach.

Responsibilities

• Evaluate prospective students for enrollment eligibility.
• Conduct outreach through phone calls and meetings.
• Achieve enrollment goals by leading through personal performance.
• Guide students through the admissions process.
• Track application status and ensure documentation completion.
• Assist with recruitment events.

Skills

Strong written and verbal communication

Time management

Multitasking abilities

Customer service

Education

High School Diploma or GED

Associates' or higher degree

Tools

Microsoft Office

Job description

Location: Centura College, Norfolk - 7020 N Military Hwy, Norfolk, VA 23518

Schedule:

• Monday - Thursday: 2 days 8:00am to 5:00pm
• Monday - Thursday: 2 days 10:00am to 7:00pm
• Friday: 8:00am to 5:00pm
• Rotating Saturdays: 9:00am to 1:00pm

Compensation: Up to $30/hour, based on experience and qualifications

About the Role

We are seeking a results-driven, student-focused Admissions Representative to join our team. This role is ideal for someone passionate about education and skilled at guiding prospective students toward informed, life-changing academic decisions.

As an Admissions Representative, you will connect students with programs that support their goals while consistently meeting key performance indicators (KPIs) related to outreach volume, contact-to-appointment conversion, application completion, and enrollment success. This dynamic role requires communicationskills, a positive attitude, and delivery of exceptional service in a fast-paced, metric-driven environment.

Key Responsibilities

• Evaluate prospective students for enrollment eligibility and program fit
• Conduct outreach through phone calls, emails, and in-person or virtual meetings to support applicants through each step of the admissions process
• Achieve and maintain enrollment goals by leading through personal performance
• Guide students from initial inquiry to enrollment, including appointment setting, interviews, application assistance, and follow-up
• Track student application status and ensure completion of required documentation
• Assist with recruitment events such as open houses and career fairs

Qualifications

• Education:
• High School Diploma or GED
• Associates' or higher degree preferred
• Experience:
• Proven experience in sales or customer service, with a track record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios
• One or more years of admissions experience in a proprietary (for profit), post-secondary educational setting preferred
• Skill set:
• Strong written and verbal communication skills, with the ability to connect with diverse audiences
• Excellent time management and multitasking abilities in a fast-paced environment
• Proficient with Microsoft Office, willing to learn new systems
• A positive, team-oriented approach and willingness to work occasional evenings or weekends as needed

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

Centura College is a proud equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.