Campus Police Dispatcher: Critical Response Operator

Stevens Institute of Technology; Hoboken (NJ); On-site; USD 41,000 - 55,000; Full time

Job summary

Stevens Institute of Technology in Hoboken, NJ is seeking a Campus Police Dispatcher to serve as the first point of contact for emergency and non-emergency requests. You will assess, prioritize, document, and communicate information, dispatch resources, and maintain situational awareness in a fast-paced public safety communications environment.

The role requires handling calls, alarms, radio traffic, and text communications while coordinating police, fire, EMS, and university resources.

Qualifications

• High school diploma or equivalent; relevant postsecondary education or public safety, security, communications, customer service, or emergency-management experience preferred.
• Minimum of one year of experience in public safety dispatching, emergency communications, security communications, call-center operations, or a closely related field.
• Clear, professional oral and written English communication; additional language capability desirable.

Responsibilities

• Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other authorized communications; verify location, nature, priority, hazards, involved persons, and response needs.
• Dispatch campus police and coordinate fire, EMS, municipal police, emergency-management, University, facilities, residential, event, and other resources.
• Maintain officer status, location, welfare, assignments, and safety checks; escalate emergency traffic and responder-safety concerns.
• Operate department radio, telephone, records, alarm-monitoring, emergency-notification, access-control, camera systems, and related alerts.
• Create accurate, complete, timely incident and activity records with classifications, timestamps, dispositions, and narratives.

Skills

Emergency call processing

Radio dispatch

Responder-safety awareness

Documentation

Multitasking

Education

High school diploma or equivalent

Public safety, security, or emergency-management experience preferred

Job description

Stevens Institute of Technology in Hoboken, NJ is seeking a Campus Police Dispatcher to serve as the first point of contact for emergency and non-emergency requests. You will assess, prioritize, document, and communicate information, dispatch resources, and maintain situational awareness in a fast-paced public safety communications environment.

The role requires handling calls, alarms, radio traffic, and text communications while coordinating police, fire, EMS, and university resources.