Campus Payment Processor & Customer Service Pro

University of Southern California; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

USC Transportation, a division of USC Auxiliary Services, seeks a Payment Processor in Los Angeles. The role handles receipts, cash handling, and customer inquiries while ensuring university regulations are followed.

You will maintain accurate records, assist with deposits, and support campus parking operations in a fast-paced environment. We value strong math, data entry, and English communication skills, plus a professional demeanor.

Qualifications

• High school diploma or equivalent.
• 6–12 months of relevant experience.
• Knowledge of federal, state, local and USC policies.
• Demonstrated customer service skills.
• Ability to handle and balance cash and process credit card payments.
• Strong data entry, math skills and basic accounting.
• Effective English communication and professional appearance.
• DMV Pull Notice System participation and DMV record requirement.

Responsibilities

• Accept, document, and issue receipts for payments in person, by phone, online or mail.
• Verify signatures and examine currency for counterfeiting.
• Monitor accounts; respond to charges, balances and due dates.
• Research payment posting issues and process adjustments.
• Generate deferments and manage customer inquiries to ensure satisfaction.
• Prepare bank deposits and reconcile errors; create financial reports as requested.
• Ensure compliance with university policies and federal guidelines.
• Report maintenance issues and coordinate with dispatch and Facilities Services.
• Assist in motorist services and guide visitors to campus parking.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Strong math skills

English communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

USC Transportation, a division of USC Auxiliary Services, seeks a Payment Processor in Los Angeles. The role handles receipts, cash handling, and customer inquiries while ensuring university regulations are followed.

You will maintain accurate records, assist with deposits, and support campus parking operations in a fast-paced environment. We value strong math, data entry, and English communication skills, plus a professional demeanor.