Payment Processor

University of Southern California; Glendale (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee benefits

Work-life balance

Job summary

The University of Southern California (USC) Transportation is hiring a Payment Processor on the Los Angeles campus to ensure compliant, efficient handling of payments and exceptional customer service for students, faculty, staff, and visitors.

As a frontline role, you will manage receipts, deposits, account inquiries, and reconciliations, while upholding university rules and DMV Pull Notice requirements. Strong math, data entry, and English communication are essential.

Qualifications

• Knowledge of applicable federal, state, local, and University laws and policies.
• Demonstrated customer service skills.
• Ability to handle and balance cash, and to process credit card payments and transactions.
• Strong math skills.
• Strong data entry skills with ability to process high volumes of transactions accurately.
• Basic accounting.
• Ability to communicate effectively in English.
• Presents oneself professionally in a higher education environment.
• CA driver license required; DMV Pull Notice System compliance.

Responsibilities

• Accept, document, and issue receipts for payments made in person, over the phone, online, or by mail; verify signatures and examine currency.
• Monitor accounts and respond to inquiries regarding charges, balances, due dates, and late fees; research posting issues and generate adjustments.
• Resolve customer issues promptly to maintain high satisfaction; escalate complex problems as needed.
• Prepare bank deposits and reconcile errors; create financial reports upon request.
• Ensure compliance with university policies and federal guidelines for refunds and monetary transactions involving student accounts.
• Report maintenance issues for parking facilities and coordinate with dispatch and Facilities Services; cite illegally parked cars as needed.
• Coordinate impound (boot) of vehicles and enter data into T2 Flex Systems.
• Assist in motorist services on campus by guiding visitors to parking and buildings; assist with understanding regulations.
• Perform other related duties; USC reserves the right to modify duties.

Skills

Customer service

Cash handling

Data entry

Strong math skills

English communication

Education

High school diploma

Tools

Excel

Word

Job description

In the ever expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Payment Processor to join our rapidly growing team.

The Opportunity:

As our Payment Processor, you will be on the front line of our team, ensuring that University regulations are followed and Transportation continues to provide exceptional customer service. Your knowledge of University regulations and your ability to communicate these effectively to our customers will be crucial to your success. It will be vital to ensure you maintain a smiling, friendly demeanor, so that our guests are happy to return!

The Accountabilities:

• Accept, document, and issue requested receipts for payments made in person, over the phone, online, or through the mail. Verify signatures on all documents, transactions, or other paperwork. Examine currency for counterfeiting.
• Monitor assigned accounts and respond to inquiries regarding charges, balances, due dates, and late fees. Research payment posting issues, such as misapplied payments, missing items, or duplicate payments. Process necessary adjustments or corrections. Generate deferments when necessary.
• Manage customer accounts and resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Escalate difficult or complex problems to manager, as necessary.
• Prepare bank deposits, checking for accuracy and reconciling any errors, as required. Create financial reports, as requested.
• Ensure compliance with all University and department policies and procedures and Federal guidelines with respect to disbursal of any refund, loan check, or any other type of monetary transaction involving student accounts. Advise management of inconsistencies with and recommend modifications to department policies and procedures.
• Reports any maintenance issues for parking lots/ structures, safety/suspicious behavior. This includes communication with dispatch regarding their location, status and calls for service lo cite specific illegally parked cars and submitting work orders to Facilities Services as needed.
• Receives approval and coordinates impound (boot) of vehicles with 3 or more outstanding violations and entering all information into T2 Flex Systems, our law enforcement records management system.
• Assists in providing motorist services to the University community and the public such as directing individuals to available parking and specific buildings/departments on campus, assisting visitors and registered users or the campus parking system in understanding regulations and the availability or parking in all areas of the campus, and jump-starting vehicles
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Experience: High School Diploma.
• Experience: 6 months - 1 year.
• Expertise:
  • Knowledge of applicable federal, state, local, and University laws and policies.
  • Demonstrated customer service skills.
  • Ability to handle and balance cash, as well as ability to process credit card payments and transactions.
  • Strong math skills.
  • Strong data entry skills with ability to process high volumes of transactions accurately.
  • Basic accounting.
  • Ability to communicate effectively in English.
  • Presents oneself professionally, in line with higher education environment.
  • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit thepolicy website.
  • In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

What We Prefer:

• 1 year of customer service experience in fast-paced transportation environment.
• Ability to oversee student, temporary, and/or resource workers.
• Cash handling experience in similar environment.
• Ability to collect and analyze data.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visithttps://employees.usc.edu/benefits-perks.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research.

Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $24.71. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education:

• High school or equivalent
• Combined experience/education as substitute for minimum education

Minimum Experience:

• 6 - 12 months

Minimum Field of Expertise:

• Ability to handle and balance cash. Ability to process or learn to process credit card
• payments and transactions. Strong math skills. Strong data entry skills with ability to
• process high volumes of transactions accurately. Basic accounting. Proficiency in Word.
• Proficiency in Excel.