Campus Transit Payments Specialist

University of Southern California; Glendale (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee benefits

Work-life balance

Job summary

The University of Southern California (USC) Transportation is hiring a Payment Processor on the Los Angeles campus to ensure compliant, efficient handling of payments and exceptional customer service for students, faculty, staff, and visitors.

As a frontline role, you will manage receipts, deposits, account inquiries, and reconciliations, while upholding university rules and DMV Pull Notice requirements. Strong math, data entry, and English communication are essential.

Qualifications

• Knowledge of applicable federal, state, local, and University laws and policies.
• Demonstrated customer service skills.
• Ability to handle and balance cash, and to process credit card payments and transactions.
• Strong math skills.
• Strong data entry skills with ability to process high volumes of transactions accurately.
• Basic accounting.
• Ability to communicate effectively in English.
• Presents oneself professionally in a higher education environment.
• CA driver license required; DMV Pull Notice System compliance.

Responsibilities

• Accept, document, and issue receipts for payments made in person, over the phone, online, or by mail; verify signatures and examine currency.
• Monitor accounts and respond to inquiries regarding charges, balances, due dates, and late fees; research posting issues and generate adjustments.
• Resolve customer issues promptly to maintain high satisfaction; escalate complex problems as needed.
• Prepare bank deposits and reconcile errors; create financial reports upon request.
• Ensure compliance with university policies and federal guidelines for refunds and monetary transactions involving student accounts.
• Report maintenance issues for parking facilities and coordinate with dispatch and Facilities Services; cite illegally parked cars as needed.
• Coordinate impound (boot) of vehicles and enter data into T2 Flex Systems.
• Assist in motorist services on campus by guiding visitors to parking and buildings; assist with understanding regulations.
• Perform other related duties; USC reserves the right to modify duties.

Skills

Customer service

Cash handling

Data entry

Strong math skills

English communication

Education

High school diploma

Tools

Excel

Word

Job description

The University of Southern California (USC) Transportation is hiring a Payment Processor on the Los Angeles campus to ensure compliant, efficient handling of payments and exceptional customer service for students, faculty, staff, and visitors.

As a frontline role, you will manage receipts, deposits, account inquiries, and reconciliations, while upholding university rules and DMV Pull Notice requirements. Strong math, data entry, and English communication are essential.