Payment Processor

USC University of Southern California; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

USC Transportation, a division of USC Auxiliary Services, seeks a Payment Processor in Los Angeles. The role handles receipts, cash handling, and customer inquiries while ensuring university regulations are followed.

You will maintain accurate records, assist with deposits, and support campus parking operations in a fast-paced environment. We value strong math, data entry, and English communication skills, plus a professional demeanor.

Qualifications

• High school diploma or equivalent.
• 6–12 months of relevant experience.
• Knowledge of federal, state, local and USC policies.
• Demonstrated customer service skills.
• Ability to handle and balance cash and process credit card payments.
• Strong data entry, math skills and basic accounting.
• Effective English communication and professional appearance.
• DMV Pull Notice System participation and DMV record requirement.

Responsibilities

• Accept, document, and issue receipts for payments in person, by phone, online or mail.
• Verify signatures and examine currency for counterfeiting.
• Monitor accounts; respond to charges, balances and due dates.
• Research payment posting issues and process adjustments.
• Generate deferments and manage customer inquiries to ensure satisfaction.
• Prepare bank deposits and reconcile errors; create financial reports as requested.
• Ensure compliance with university policies and federal guidelines.
• Report maintenance issues and coordinate with dispatch and Facilities Services.
• Assist in motorist services and guide visitors to campus parking.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Strong math skills

English communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

In the ever expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors. We are seeking a Payment Processor to join our rapidly growing team.

The Opportunity

As our Payment Processor, you will be on the front line of our team, ensuring that University regulations are followed and Transportation continues to provide exceptional customer service. Your knowledge of University regulations and your ability to communicate these effectively to our customers will be crucial to your success. It will be vital to ensure you maintain a smiling, friendly demeanor, so that our guests are happy to return!

The Accountabilities

• Accept, document, and issue requested receipts for payments made in person, over the phone, online, or through the mail.
• Verify signatures on all documents, transactions, or other paperwork.
• Examine currency for counterfeiting.
• Monitor assigned accounts and respond to inquiries regarding charges, balances, due dates, and late fees.
• Research payment posting issues, such as misapplied payments, missing items, or duplicate payments.
• Process necessary adjustments or corrections.
• Generate deferments when necessary.
• Manage customer accounts and resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Escalate difficult or complex problems to manager, as necessary.
• Prepare bank deposits, checking for accuracy and reconciling any errors, as required.
• Create financial reports, as requested.
• Ensure compliance with all University and department policies and procedures and Federal guidelines with respect to disbursal of any refund, loan check, or any other type of monetary transaction involving student accounts.
• Advise management of inconsistencies with and recommend modifications to department policies and procedures.
• Reports any maintenance issues for parking lots/ structures, safety/suspicious behavior.
• This includes communication with dispatch regarding their location, status and calls for service lo cite specific illegally parked cars and submitting work orders to Facilities Services as needed.
• Receives approval and coordinates impound (boot) of vehicles with 3 or more outstanding violations and entering all information into T2 Flex Systems, our law enforcement records management system.
• Assists in providing motorist services to the University community and the public such as directing individuals to available parking and specific buildings/departments on campus, assisting visitors and registered users or the campus parking system in understanding regulations and the availability or parking in all areas of the campus, and jump-starting vehicles Perform other related duties as assigned or requested.
• The University reserves the right to add or change duties at any time.

The Qualifiers

• Experience: High School Diploma.
• Experience: 6 months – 1 year.
• Expertise: Knowledge of applicable federal, state, local, and University laws and policies.
• Demonstrated customer service skills.
• Ability to handle and balance cash, as well as ability to process or learn to process credit card payments and transactions.
• Strong math skills.
• Strong data entry skills with ability to process high volumes of transactions accurately.
• Basic accounting.
• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• Valid CA driver's license required.
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System.
• A copy of DMV record will be required as a final condition of employment.
• For more information please visit the policy website.
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

What We Prefer

• 1 year of customer service experience in fast-paced transportation environment.
• Ability to oversee student, temporary, and/or resource workers.
• Cash handling experience in similar environment.
• Ability to collect and analyze data.

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit https://employees.usc.edu/benefits-perks. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON!

The hourly rate for this position is $24.71. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Requirements

• Minimum Education: High school or equivalent
• Combined experience/education as substitute for minimum education
• Minimum Experience: 6 - 12 months
• Minimum Field of Expertise: Ability to handle and balance cash. Ability to process or learn to process credit card payments and transactions. Strong math skills. Strong data entry skills with ability to process high volumes of transactions accurately. Basic accounting. Proficiency in Word. Proficiency in Excel.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities.

Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$156545.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan…