Customer Service Representative

University of Southern California; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

USC Auxiliary Services, a major division of the University of Southern California, is seeking a Customer Service Representative for the Housing team. You will be the first point of contact for students, faculty, staff, parents, and guests, delivering excellent service and maintaining USC’s high standards.

The role requires a High School Diploma and 1 year of experience in a fast-paced customer service setting, with professional English communication and a friendly demeanor.

Qualifications

• Minimum education: High School Diploma or equivalent.
• 1 year of experience in a fast-paced customer service environment.
• Demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English.

Responsibilities

• Provide customer service to students, faculty, staff, and external customers.
• Meet customer needs, offer options, resolve problems, and follow up.
• Maintain friendly, helpful demeanor.
• Use information systems to input data, maintain databases, and generate reports.
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Maintain complete and accurate records and logs.
• Represent department to students, parents, faculty, administrators, staff, and other outside customers.
• May lead student workers.
• Notify appropriate personnel in the event of an emergency.

Skills

Customer service

Interpersonal skills

English communication

Education

High School Diploma

Combined education/experience

Tools

Information systems

Job description

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' well-being is the reason that we are here and we share the same vision and excellence that they do.

We are seeking a Customer Service Representative to join our rapidly growing team.

The Opportunity

The Customer Service Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University’s high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile.

The Accountabilities

Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor. Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies. Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports. Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs. Represent department to students, parents, faculty, administrators, staff, and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Make formal presentations as assigned. Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of department's work. May lead student workers. Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student-or staff-related safety incidents. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers

Education: High School Diploma. Experience: 1 year. Expertise: Experience in a fast-paced customer service environment. Demonstrated customer service and interpersonal skills. Ability to communicate effectively in English. Presents oneself professionally, in line with higher education environment.

What We Prefer

Bachelor's Degree. 2 years of experience in a fast-paced environment. Ability to oversee student, temporary, and/or resource workers.

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! USC has great minds that transform the world with their talents and research. Will you be one? FIGHT ON!

The hourly rate for this position is $23.50.

When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education

• High School or equivalent
• Combined experience/education as substitute for minimum education

Minimum Experience

• 1 Year
• Combined education/experience as substitute for minimum experience

Minimum Field of Expertise

• Customer service

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility

Keck Medicine of USC is the University of Southern California's medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report's 2024-25 Best Hospitals rankings.