Campus Operations & Student Support Specialist

Charter College; Farmington (NM); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Charter College is seeking a Campus Support Specialist in Farmington, NM to manage daily location operations and assist all departments. You will handle phone and in-person inquiries, organize onboarding, mail, and records, support admissions, and coordinate events.

The role requires 2+ years of combined experience in business or service roles, strong communication, and proficiency with Word/Excel/Outlook. This in-person position offers a full-time schedule and benefits.

Qualifications

• 2 years minimum combined work experience in business, customer service, education or sales.
• Some college or degree preferred.
• Data entry and report writing experience required.
• Ability to multi-task, prioritize duties.
• Demonstrate excellent communication skills both written and verbal.
• Proficient computer skills in Word, Excel, Outlook, database software and use of Internet.
• Dynamic, punctual, responsible, ethical, and a team player.
• For all candidates - must be able to pass an annual driving record check and have valid insurance.

Responsibilities

• Resolve campus-level requests/questions/concerns or direct them to the appropriate department.
• Open campus, set up for the day ensuring everything is ready in the Lync rooms to allow for operational services to be provided to students.
• Assist with onboarding new staff, providing tours and keys to new employees, opening and redirecting mail, distributing payroll checks and filing incident reports as needed.
• Assist students with grievance processes routing questions/documents to appropriate staff members.
• Ensure institutional policies and procedures are followed.
• Ensure banking deposits are prepped, completed, and deposited every Tuesday and Thursday of the work week.
• Ensure supply orders are provided to procurement per schedule provided.
• Ensure scrub orders are provided to procurement per schedule provided.
• Ensure monthly reconciliation of banking, AMEX card purchases, and associated tasks are completed per schedule provided.
• Greet all customers in friendly manner, while also keeping reception area neat and stocked with appropriate information.
• Answer main phone lines, route calls and messages accordingly, set-up and direct video interviews and appointments.
• Enter enrollment agreements in CNS.
• Audit enrollment agreements and send corrections as applicable.
• Send hourly reports as required.
• Update CNS records accurately and in a timely manner as well as uploading pertinent documentation needed for Admissions and other departments as assigned.
• Receive, upload, and document immunization records for extern students.
• Assist with transcript requests for High School, GED or College as necessary.
• Provide campus tours (depending on campus location) to prospective students, obtain scrub sizing and photos for creating student identification cards.
• Manage staff Outlook calendars by tracking the status of all video appointments and interviews.
• Post and send mail daily, as needed.
• Accept and post student payments, and assist with taking deposits to the bank.
• Check inventory for print materials (ensuring marketing material at location is up to date).
• Keep video rooms stocked with necessary marketing material, and prepped for use.
• Administer/proctor any entrance or certification exams, pull and log all test scores for the exams, when/if requested.
• Coordinates and completes all pre-orientation duties including but not limited to: orientation packets, sign-in sheets, name tags, food, room set-up, and clean up.
• Address and route student concerns to appropriate support staff or manager for resolution.
• Provides ongoing communication with the Student Service Campus Support Manager.
• Assist in arranging and participating in offsite events in the community.
• This will be at the discretion of the Student Services Campus Support Manager upon communication with the Campus President.
• Participate in campus events, including preparation and participation of the commencement ceremony and PAC meetings.
• Assist students with changing passwords.
• Coordinate and complete the creation and upkeep of student related displays around the campus, ensuring the most up to date compliance-approved pictures, events, and awards; included in this task are the department bulletin boards.
• Create an electronic resource manual, reviewed quarterly for any necessary updates, to identify area resources that assist students throughout their education.
• Provide Admissions sit updates to required personnel daily during start week.
• Follow all procedures as outlined in department manuals and posted directives.
• Adhere strictly to accrediting agency and U.S. Department of Education guidelines.
• Participates in professional development activities on an annual basis.
• Other duties as assigned by Campus Manager.

Skills

Customer service

Data entry

Multi-tasking

Communication

Computer skills

Education

Some college or degree

Tools

Word

Excel

Outlook

Database software

Internet

Job description

Charter College is seeking a Campus Support Specialist in Farmington, NM to manage daily location operations and assist all departments. You will handle phone and in-person inquiries, organize onboarding, mail, and records, support admissions, and coordinate events.

The role requires 2+ years of combined experience in business or service roles, strong communication, and proficiency with Word/Excel/Outlook. This in-person position offers a full-time schedule and benefits.