Campus Mobility & Accessibility Coordinator

Smith College; College Place (WA); On-site; USD 3,309,000 - 4,043,000; Full time

Job summary

Smith College in Northampton, MA, seeks an Accessibility Transportation Coordinator to administer and coordinate the college’s accessible transportation program, ensuring equitable access to facilities, housing, and employment. The role exercises independent judgment in coordinating resources, managing daily operations, resolving issues, and ensuring compliance with accessibility requirements.

The coordinator serves as a primary liaison among the Accessibility Resource Center (ARC), Human

Qualifications

• Associate’s Degree and 1-5 years’ experience in transportation coordination, accessibility services, customer service operations, or a related field.
• Valid driver’s license with an acceptable driving record.
• Experience coordinating schedules, services, programs, or operational activities.
• Ability to maintain confidential information.
• Excellent interpersonal, organizational, and communication skills.
• Knowledge of accessibility principles, customer service practices, and transportation safety standards.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Ability to establish and maintain effective working relationships with diverse constituents.

Responsibilities

• Coordinate and administer the College’s accessible transportation program.
• Develop and monitor transportation schedules to meet accommodation-related needs.
• Assess service demands and make independent decisions regarding route assignments, scheduling priorities, and operational adjustments.
• Evaluate program effectiveness and recommend improvements to enhance service delivery.
• Maintain records, reports, and operational data related to transportation services.
• Ensure compliance with applicable accessibility requirements, institutional policies, and operational procedures.
• Participate in planning and implementation of transportation-related accessibility initiatives.
• Recruit, train, schedule, supervise, and evaluate student employees assigned to accessible transportation services.
• Provide ongoing coaching, direction, and performance feedback.
• Assign and monitor work and ensure service standards are maintained.
• Participate in hiring recommendations and corrective action discussions involving student employees as appropriate.
• Ensure student employees complete required training and certifications.
• Serve as a primary point of contact regarding accessible transportation services.
• Collaborate with ARC, Human Resources, Campus Safety, Residence Life, and other departments to support accommodation-related transportation needs.
• Exercise discretion and judgment in addressing transportation concerns, service requests, and operational challenges.
• Maintain confidentiality regarding accommodation and disability-related information.
• Provide information and guidance regarding transportation services and referral processes.
• Operate accessible transportation vehicles as needed to ensure continuity of service.
• Assist passengers with boarding, securement of mobility devices, and transportation support.
• Monitor vehicle utilization and service effectiveness.
• Coordinate service coverage during peak periods, absences, and special events.
• Oversee vehicle inspections, maintenance scheduling, and operational readiness.
• Ensure accessibility equipment is properly maintained and functioning.
• Review incident reports and coordinate appropriate follow-up actions.
• Maintain required operational documentation and records.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Diversity & inclusion

Microsoft Office

Scheduling

Driving

Education

Associate degree

Tools

Microsoft Office

Scheduling software

Database systems

Job description

Smith College in Northampton, MA, seeks an Accessibility Transportation Coordinator to administer and coordinate the college’s accessible transportation program, ensuring equitable access to facilities, housing, and employment. The role exercises independent judgment in coordinating resources, managing daily operations, resolving issues, and ensuring compliance with accessibility requirements.

The coordinator serves as a primary liaison among the Accessibility Resource Center (ARC), Human