Accessibility Transportation Coordinator

Smith College; Northampton (MA); On-site; USD 33,000 - 41,000; Full time

Job summary

Smith College in Northampton, MA seeks an Accessibility Transportation Coordinator to administer the college's accessible transportation program. You will coordinate transportation resources to ensure equitable access for students, staff, and guests with accommodations and supervise student employees in daily operations.

The role requires independent judgment, strong organizational skills, and collaboration with ARC, HR, Campus Safety, Residence Life, and other departments to meet accommodation

Qualifications

• Associate's Degree required; 1-5 years in transportation coordination, accessibility services, customer service operations, or related field.
• Valid driver's license with satisfactory driving record.
• Experience coordinating schedules, services, programs, or operational activities.
• Ability to exercise independent judgment and problem-solving in a customer service or administrative environment.
• Demonstrated ability to maintain confidential information.
• Proficiency with Microsoft Office and scheduling/databases.
• Excellent interpersonal, organizational, and communication skills.
• Knowledge of accessibility principles, customer service practices, and transportation safety standards.
• Ability to manage multiple priorities and changing operational needs.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Ability to maintain effective relationships with diverse constituents.
• Strong analytical and problem-solving skills.
• Commitment to diversity, equity, inclusion, accessibility, and belonging.

Responsibilities

• Coordinate and administer the College's accessible transportation program.
• Develop, implement, and monitor transportation schedules to meet accommodation-related needs.
• Assess service demands and make independent decisions on route assignments and prioritizations.
• Evaluate program effectiveness and recommend improvements.
• Maintain records and operational data.
• Ensure compliance with accessibility requirements and institutional policies.
• Participate in planning and implementation of transportation accessibility initiatives.
• Recruit, train, schedule, supervise, and evaluate student employees.
• Provide coaching and feedback; monitor work and service standards.
• Coordinate with ARC, HR, Campus Safety, Residence Life and others to support accommodation needs.
• Operate accessible transportation vehicles as needed and assist passengers.
• Oversee vehicle inspections, maintenance, and equipment readiness.
• Review incident reports and coordinate follow-up actions.

Skills

Scheduling

Customer service

Communication

Confidentiality

Multitasking

Diversity & inclusion

Policy interpretation

Education

Associate's Degree

Tools

Microsoft Office

Scheduling software

Job description

If you have any questions about the position or our application process, reach out to us at [e-mail]

Facilities Management

Job Summary

The Accessibility Transportation Coordinator administers and coordinates the College's accessible
transportation program, ensuring students, employees, and guests with approved accommodations have
equitable access to campus facilities, programs, services, housing, and employment. The position
exercises independent judgment in coordinating transportation resources, managing daily operations of
the program, resolving service issues, and ensuring compliance with accessibility requirements.

The coordinator serves as a primary liaison among the Accessibility Resource Center (ARC), Human
Resources, Campus Safety, students, employees, and other campus partners regarding accessible
transportation services. The position also supervises student employees assigned to the program and is
responsible for the day-to-day administration of transportation services.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create
a respectful, inclusive, and welcoming work environment.

Essential Functions

Program Administration & Coordination

• Coordinate and administer the College's accessible transportation program.

• Develop, implement, and monitor transportation schedules to meet accommodation-related needs.

• Assess service demands and make independent decisions regarding route assignments, scheduling priorities, and operational adjustments.

• Evaluate program effectiveness and recommend improvements to enhance service delivery.

• Maintain records, reports, and operational data related to transportation services.

• Ensure compliance with applicable accessibility requirements, institutional policies, and operational procedures.

• Participate in planning and implementation of transportation-related accessibility initiatives.

Supervision & Student Employee Management

• Recruit, train, schedule, supervise, and evaluate student employees assigned to accessible transportation services.
• Provide ongoing coaching, direction, and performance feedback.
• Assign and monitor work and ensure service standards are maintained.
• Participate in hiring recommendations and corrective action discussions involving student employees as appropriate.
• Ensure student employees complete required training and certifications.

Accessibility Support & Campus Collaboration

• Serve as a primary point of contact regarding accessible transportation services.

• Collaborate with ARC, Human Resources, Campus Safety, Residence Life, and other departments to support accommodation-related transportation needs.

• Exercise discretion and judgment in addressing transportation concerns, service requests, and operational challenges.

• Maintain confidentiality regarding accommodation and disability-related information.

• Provide information and guidance regarding transportation services and referral processes.

Transportation Operations

• Operate accessible transportation vehicles as needed to ensure continuity of service.

• Assist passengers with boarding, securement of mobility devices, and transportation support.

• Monitor vehicle utilization and service effectiveness.

• Coordinate service coverage during peak periods, absences, and special events.

Vehicle, Equipment & Compliance Management

• Oversee vehicle inspections, maintenance scheduling, and operational readiness.

• Ensure accessibility equipment is properly maintained and functioning.

• Review incident reports and coordinate appropriate follow-up actions.

• Maintain required operational documentation and records.

MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills)

Associate's Degree and 1-5 years' experience in transportation coordination, accessibility services, customer service operations, program administration, or a related field; or an equivalent combination of education and experience

• Valid driver's license with an acceptable driving record.
• Experience coordinating schedules, services, programs, or operational activities.
• Experience exercising independent judgment and problem-solving in a customer service or administrative environment.
• Demonstrated ability to maintain confidential information.
• Proficiency with Microsoft Office and scheduling or database systems.
• Excellent interpersonal, organizational, and communication skills.
• Knowledge of accessibility principles, customer service practices, and transportation safety standards.
• Ability to exercise discretion, sound judgment, and independent decision-making.
• Ability to manage multiple priorities and respond effectively to changing operational needs.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Ability to establish and maintain effective working relationships with diverse constituents.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prepare reports and maintain accurate records.
• Commitment to diversity, equity, inclusion, accessibility, and belonging.
• Ability to communicate effectively with individuals from diverse backgrounds and with varying accommodation needs.

Compensation

In addition to a competitive benefits package, pay for this role is typically between $24.02 - $29.35 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

Position Type

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.

Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at [e-mail].

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

Review of applications will begin August 27, 2026