Full-Time Technical Support Specialist

State-of-Georgi; Atlanta (GA); On-site; USD 49,000 - 59,000; Full time

Job summary

Atlanta Technical College is seeking a Full-Time Technical Support Specialist for its IT division on the main campus, just south of downtown Atlanta. The role involves supervising helpdesk services for faculty and staff, installing Windows OS and software, and maintaining networks and peripherals.

Ideal candidates will have an Associate's degree or higher and at least three years of related experience, with strong customer service, problem-solving, and communication skills to support users and

Qualifications

• Possess an Associate's degree or higher and 3+ years of related experience.
• Experience may substitute for the degree on a year-for-year basis.
• Strong customer service and communication skills with the public.

Responsibilities

• Directs the processing and response to helpdesk calls from administrators, faculty and staff.
• Maintains and repairs computer networks, workstations and peripheral equipment.
• Installs Microsoft operating systems and applications software and troubleshoots hardware.

Skills

Customer service

Communication

Problem solving

Team collaboration

Training

Interpersonal skills

Education

Associate degree or higher

Tools

Windows OS

PC Networking

Fiber/Copper cabling

Helpdesk software

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Full-Time Technical Support SpecialistAgency:Atlanta Technical CollegeJob Requisition ID:JR0000002514Shift:Day (United States of America)Compensation Details:$54,000.00 ANNUALLYJob Description:Atlanta Technical College (ATC) is seeking highly qualified applicants for the Full-Time Technical Support Specialist position in the Information Technology division. This position is located on Atlanta Technical College’s Main campus, just South of Downtown Atlanta.Under general supervision of the IT Service Manager, the Full-Time Technical Support Specialist is responsible for supervising the provision of technical support services for faculty and staff.Job duties include, but may not be limited to, the following:Directs the processing and response to helpdesk calls from administrators, faculty and staff.Serves on a team of technicians and provides services to technology users.Installs Microsoft operating systems and applications software.Maintains and repairs computer networks, workstations and peripheral equipment including performing troubleshooting functions.Determines computer and/or network hardware and software problems.Research and investigate new technology products for PC networking, software and hardware products.Communicates accurate information to department staff and outside entities.Assists with the installation of fiber and copper cabling to include hone cabling.Develops and conducts training programs on hardware, software, and network.Serves on appropriate ad hoc committees.Works cooperatively with team of technicians as necessary to carry out tasks to accomplish strategic objectives; andPerform additional duties, as assigned.COMPETENCIES :Knowledge of computer and network hardware, operating systems, application software, and network infrastructureKnowledge of information security practices and technologyKnowledge of the acquisition and deployment of computer software applications and technology hardwareKnowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problemsSkill in the provision of customer servicesSkill in the training and supervision of personnelSkill in the operation of computers and job-related software programsDecision making and problem-solving skillsSkill in interpersonal relations and in dealing with the publicOral and written communication skillsMINIMUM QUALIFICATIONS:Must possess and demonstrate an Associate's degree or higher from a regionally accredited college or university AND Three ( 3 ) or more years of work-related experience.Note: Experience may substitute for the degree on a year-for-year basis*** May be required to work at other locations and other locations within the community. ***PLEASE UPLOAD A RESUME, TRANSCRIPT(S) AND CERTIFICATIONS.BACKGROUND SCREENINGS ARE CONDUCTED PRIOR TO SCREENING.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process.This position is subject to close at any time once a satisfactory applicant pool has been identified.EQUAL OPPORTUNITY EMPLOYER :As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: [e-mail] . To request reasonable accommodations upon enrollment (Section 504/ADA), contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: [e-mail] . Faculty and staff with questions about equity or reasonable accommodation should contact Georgina Dumay, Director, Human Resources, Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. [e-mail] .Do not send résumés to any of the email addressed above, they will not be opened or reviewed.Minimum Qualifications:Associate's degree *and* Three (3) years of work related experience-Note: Experience may substitute for the degree on a year-for-year basis.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.