Campus IT Support Technician - Frontline Help Desk

NC Community Colleges; Statesville (NC); Hybrid; USD 33,000 - 50,000; Full time

Job summary

Mitchell Community College in North Carolina is seeking an IT Help Desk Technician to triage and escalate support requests, install and maintain end-user computing devices, printers, and campus audio/visual equipment, and provide courteous service to faculty, staff, and students.

Salary will be commensurate with experience; this is a full-time position with a standard 8:00am–4:30pm schedule and potential flexibility.

Qualifications

• : Associate’s Degree in Information Systems, System Administration, Network Administration, or related field.

Responsibilities

• Respond to customer issues via phone, email, chat, walk-ins and other contact methods.
• Create tickets for voicemails and manage ticketing.
• Set up and connect college-owned end-user hardware (desktops, laptops, mobile devices, printers).
• Manage software applications on end-user devices.
• Implement imaging processes for hardware rollouts.
• Install and maintain classroom A/V equipment and digital signage.
• Diagnose hardware and software issues in the end-user environment.
• Document inventory of hardware/software and procedures.
• Assist with teleconferencing, collaboration sessions, events and online meetings.
• Analyze and resolve requests within SLA; prioritize within SLA.
• Provide professional, timely customer support.
• Coordinate with IT Operations and ERP Systems teams; backup to colleagues.

Skills

Strong computer skills

Technical problem-solving

Self-starter

Team-oriented

Organizational skills

Communication skills

Valid driver's license

Open access philosophy

Education

Associate’s Degree in Information Systems or related field

Minimum 2 years networking principles & system management

Minimum 2 years with Windows/Linux

Bachelor’s degree preferred

IT certifications preferred (CompTIA, Cisco, ISC)

Tools

Microsoft Windows

Linux

Apple hardware

Dell hardware

HP hardware

Job description

Mitchell Community College in North Carolina is seeking an IT Help Desk Technician to triage and escalate support requests, install and maintain end-user computing devices, printers, and campus audio/visual equipment, and provide courteous service to faculty, staff, and students.

Salary will be commensurate with experience; this is a full-time position with a standard 8:00am–4:30pm schedule and potential flexibility.