Campus IT Support Specialist – Service Desk

University of Alaska; Fairbanks (AK); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Retirement options

Annual leave

12 paid holidays per year

Tuition waivers for employees and my/3

Job summary

The University of Alaska Fairbanks seeks an energetic, tech-savvy Service Desk Analyst to join the Nanook Technology Services team. You will be the first point of contact for students, faculty, and staff, helping resolve issues with desktops, laptops, applications, and access.

Grow your expertise across Canvas, Google Workspace, and UA tools, assisting customers by phone, chat, in person, email, and via the service request platform.

Qualifications

• Associates degree or 3 years experience in IT or related field.
• Excellent customer service skills or demonstrated ability to learn.
• Ability to support and troubleshoot systems, workstations, and peripherals with minimal supervision.

Responsibilities

• Provide frontline IT support for desktops, laptops, printers, and mobile devices.
• Assist customers via phone, chat, in person, email, and service request platform.
• Document support requests and troubleshooting steps clearly.

Skills

Customer service

Troubleshooting

Teamwork

Documentation

Education

Associates degree

Job description

The University of Alaska Fairbanks seeks an energetic, tech-savvy Service Desk Analyst to join the Nanook Technology Services team. You will be the first point of contact for students, faculty, and staff, helping resolve issues with desktops, laptops, applications, and access.

Grow your expertise across Canvas, Google Workspace, and UA tools, assisting customers by phone, chat, in person, email, and via the service request platform.