Student IT Help Desk Specialist

University of Alaska; Soldotna (AK); On-site; USD 16,000 - 23,000; Part time

Job summary

University of Alaska at Kenai Peninsula College, Soldotna, seeks student workers for the IT Help Desk. The role supports student, staff and faculty technology needs, and requires courteous, prompt, self-sufficient service. Shifts may include nights; work up to 20 hours per week.

Minimum undergraduate enrollment of 6 credits and a 2.0 GPA are required. Knowledge of Blackboard/UAOnline and HTML is beneficial, with a skills assessment to be passed during screening.

Qualifications

• Knowledge of Blackboard and UAOnline.
• Completion of approved customer service training.
• General Administrative Duties.
• Familiarity with video streaming services.
• Knowledge of HTML beneficial, but not required.
• Ability to become familiar with industry standards for accessible digital content and educational technology tools.
• Must pass a skills assessment.

Responsibilities

• Greet and assist student, staff and faculty at the help desk.
• Provide first-contact technical support and escalate as needed.
• Maintain courteous, prompt and self-sufficient service during shifts.

Skills

Blackboard

UAOnline

Customer service

Administrative duties

Video streaming

HTML

Accessible content tools

Skills assessment

Education

Undergraduate enrollment 6 credits

GPA 2.0

Tools

Video streaming tools

Job description

University of Alaska at Kenai Peninsula College, Soldotna, seeks student workers for the IT Help Desk. The role supports student, staff and faculty technology needs, and requires courteous, prompt, self-sufficient service. Shifts may include nights; work up to 20 hours per week.

Minimum undergraduate enrollment of 6 credits and a 2.0 GPA are required. Knowledge of Blackboard/UAOnline and HTML is beneficial, with a skills assessment to be passed during screening.