IT Helpdesk Specialist - User Support & Security

State of Alaska; Juneau (AK); On-site; USD 60,000 - 85,000; Full time

Job summary

State of Alaska in Juneau seeks an IT Client Support Specialist 1/2 to provide Tier 2 help desk support and resolve technical issues for staff. You will set up workstations, manage devices, and ensure security standards are met, while documenting requests in the IT ticketing system.

The role offers opportunities to assist with deployments, software updates, and routine maintenance, delivering friendly, professional, and responsive service in a collaborative environment.

Qualifications

• Analytical Thinking/Problem Solving: uses a logical, systematic approach to address problems.
• Customer Service: work with clients to assess needs and resolve issues.
• Oral Communication: clear, effective verbal communication with audiences.
• Reading: interpret technical material and apply to tasks.

Responsibilities

• Provide Tier 2 help desk support and troubleshooting for staff.
• Diagnose and resolve issues with computers, software, printers, and mobile devices.
• Set up and maintain workstations and peripheral equipment.
• Document service requests and solutions in the ticketing system.

Skills

Analytical Thinking/Problem Solving

Customer Service

Oral Communication

Reading Comprehension

Job description

State of Alaska in Juneau seeks an IT Client Support Specialist 1/2 to provide Tier 2 help desk support and resolve technical issues for staff. You will set up workstations, manage devices, and ensure security standards are met, while documenting requests in the IT ticketing system.

The role offers opportunities to assist with deployments, software updates, and routine maintenance, delivering friendly, professional, and responsive service in a collaborative environment.