Data Center Technician

University of Alaska; Fairbanks (AK); On-site; USD 60,000 - 75,000; Full time

Job summary

The University of Alaska is seeking a full-time Data Center Technician to monitor statewide IT infrastructure, hosted systems, and data center operations from the Butrovich Data Center in Fairbanks. You will resolve issues, support security, and assist with power tracking while occasionally providing after-hours service desk support.

Ideal candidates have IT training or experience, knowledge of electrical/mechanical systems, and familiarity with Unix/Windows environments.

Qualifications

• Knowledge and understanding of electrical and mechanical systems.
• Ability to communicate technical information effectively, both verbally and in writing.
• Experience with production-oriented software applications (financial, payroll, tracking).
• Familiarity with Unix and Windows operating systems.

Responsibilities

• Monitor the status of statewide computer network, enterprise apps, hosted systems, and data center infrastructure.
• Resolve or escalate issues; support 24x7x365 data center operations.
• Maintain security, monitor video surveillance, and perform hardware installations.
• Assist in power distribution tracking and potentially after-hours Service Desk support.

Skills

Electrical systems

Mechanical systems

IT support

Unix/Windows

Communication skills

Education

1 year college coursework in Information Technology

Tools

Monitoring tools

Job description

Are you interested in being a part of something that makes a difference? Do you have a passion for technology, mechanical, and electrical systems? Would you like to play a critical role in supporting world-class Arctic research, educating Alaskans, and working for one of the largest data centers in the state? The Data Center Operations group, part of the University of Alaska’s Office of Information Technology (OIT), is seeking a full-time Data Center Technician and this could be the position for you.

As our Data Center Technician, you will monitor the status of the UA System Office’s statewide computer network, enterprise applications, hosted computer systems, and data center infrastructure, resolving or escalating any issues as needed. The Data Center Technician on duty maintains the security of the state-of-the-art Data Center, monitors the building’s video surveillance system, performs hardware installations, assists in tracking power distribution, and may also provide after-hours Service Desk support. You must be able to work shift work and overtime in a 24x7x365 data center, and must be comfortable working independently and as part of a team. Current availability is for a swing-shift position, 4:00 pm - midnight. The option of moving to a different shift in the future would be based on seniority.

This position requires flexibility and adaptability to the ever-changing world of IT while maintaining mission-critical statewide business, arctic research, emergency services, and life safety computing systems. With the speed of business, the Data Center Technician must have strong written and verbal communication skills to convey essential information about the Data Center to technical and non-technical audiences.

To thrive in this role you must have knowledge and understanding for many critical systems within the Butrovich Data Center (BDC). You must have professional working proficiency and knowledge of electrical and mechanical systems, and IT support experience or training. This position assists with power tracking of the Data Center facility by helping maintain power tracking documentation. You must have knowledge and/or experience with data center operations, software automation tools, and production-oriented software. You will utilize knowledge of monitoring essential systems and services. As well as detailed knowledge of operating systems and console commands on the following, but not limited to, operating systems: Unix and Windows. Having detailed familiarity with mechanical cooling, electrical power conditioning, and distribution systems.

You must have the ability to effectively communicate technical information; both verbal and written. You must have a working knowledge of production-oriented software applications: financial, payroll, student, problem/change tracking, software automation tools, system management, Microsoft Windows & LAN based tools.

Minimum Qualifications

1 year college coursework in a relevant field (i.e. Information Technology or other related field) and 1 year experience (Technical Computer Training &/or experience with computer operations, software tools, and production-oriented software applications), or an equivalent combination of training and experience.

A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria.

Position Details

This position is located on the University of Alaska campus in Fairbanks. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 76, based on education and experience.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA

(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension)Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail]/907-786-1214 or [e-mail].

UAF

(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus)Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS

(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus)Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [e-mail].