2026/27 IT Help Desk Technician - Student

University of Alaska; Soldotna (AK); On-site; USD 16,000 - 23,000; Part time

Job summary

University of Alaska at Kenai Peninsula College, Soldotna, seeks student workers for the IT Help Desk. The role supports student, staff and faculty technology needs, and requires courteous, prompt, self-sufficient service. Shifts may include nights; work up to 20 hours per week.

Minimum undergraduate enrollment of 6 credits and a 2.0 GPA are required. Knowledge of Blackboard/UAOnline and HTML is beneficial, with a skills assessment to be passed during screening.

Qualifications

• Knowledge of Blackboard and UAOnline.
• Completion of approved customer service training.
• General Administrative Duties.
• Familiarity with video streaming services.
• Knowledge of HTML beneficial, but not required.
• Ability to become familiar with industry standards for accessible digital content and educational technology tools.
• Must pass a skills assessment.

Responsibilities

• Greet and assist student, staff and faculty at the help desk.
• Provide first-contact technical support and escalate as needed.
• Maintain courteous, prompt and self-sufficient service during shifts.

Skills

Blackboard

UAOnline

Customer service

Administrative duties

Video streaming

HTML

Accessible content tools

Skills assessment

Education

Undergraduate enrollment 6 credits

GPA 2.0

Tools

Video streaming tools

Job description

Start building your future at Kenai Peninsula College's Kenai River Campus, where student employees gain valuable work experience while being part of a welcoming and supportive campus community.

Kenai Peninsula College is looking for excellent student workers in the IT department. The help desk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self-sufficient. Help desk employees will sometimes work nights with limited supervision.

• Knowledge of Blackboard and UAOnline
• Completion of approved customer service training
• General Administrative Duties
• Familiarity with video streaming services
• Knowledge of HTML beneficial, but not required
• Ability to become familiar with industry standards for accessible digital content and educational technology tools
• Must pass a skills assessment

Minimum Qualifications:

Enrollment Requirements: During the academic year, undergraduate students must be taking at least 6 credits.

GPA Requirements: Students must have and maintain at least a 2.0 GPA to be employed as a student employee.

Work Schedule Restrictions: While classes are in session, students may work up to 20 hours per week.

Position Details:

This is a part time position up to 20 hours/week during the semester. This position is located at Kenai Peninsula College in Soldotna Alaska. This job is a Grade 2 Step 13 position which pays $14.38/hour.

This recruitment is open to undergraduate students only.

This is a pooled position and applications are reviewed as needed. Submission of an application does not guarantee review or a job offer.

If you have any questions regarding this position, please contact Whitney Cavazos, KPC HR Coordinator, at [e-mail] or 907-262-0318.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.