Campus IT & AV Support Specialist

Collegis Education; Caldwell (NJ); On-site; USD 52,000 - 66,000; Full time

Job summary

This role is based at Caldwell University and delivers hands-on IT support to students, faculty, and staff, including AV for meetings and classes. You will maintain PC/Mac environments, manage AD, O365/Exchange, and contribute to knowledgebase content.

Collegis Education emphasizes professional communication, security policy adherence, and reliable service as you handle after-hours coverage and campus tech needs.

Qualifications

• Minimum 2 years’ experience supporting Windows and Mac in campus or corporate environments.
• Knowledge of Active Directory, Office 365/Exchange, and imaging tools.
• Ability to provide after-hours support and document steps clearly.

Responsibilities

• Provide hands-on support to students, faculty, and staff across campus.
• Maintain Windows/Mac environments and support AV systems for events.
• Diagnose and repair telecom and networking issues with the Network team.
• Document troubleshooting steps and ensure issues are resolved per SOPs.
• Participate in SOP, FAQ, and knowledgebase development with ITSS.

Skills

Windows & Mac support

Active Directory

Office 365/Exchange

SCCM/WinPE

After-hours support

Communication skills

Attention to detail

Problem solving

Independent / teamwork

On-site travel

Education

Two-year degree or higher

Equivalent work experience

Tools

PowerShell

Cisco Call Manager

AV equipment setup

Microsoft Teams

Windows imaging tools

SCCM

Job description

This role is based at Caldwell University and delivers hands-on IT support to students, faculty, and staff, including AV for meetings and classes. You will maintain PC/Mac environments, manage AD, O365/Exchange, and contribute to knowledgebase content.

Collegis Education emphasizes professional communication, security policy adherence, and reliable service as you handle after-hours coverage and campus tech needs.