Campus IT & AV Support Specialist (After-Hours)

Paylocity; Caldwell (NJ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Collegis Education's Caldwell University ITSS team is seeking an on-site IT Support Specialist to assist students, faculty, and staff with Windows and Mac issues, AV setups, and daily IT services. You’ll troubleshoot devices, manage accounts in Active Directory and M365, and maintain documentation.

The role requires strong communication, reliability, and a collaborative mindset, with after-hours support as needed.

Qualifications

• At least 2 years of Windows and Mac support in a corporate or campus setting.
• Strong knowledge of Windows desktop OS and basic office apps.
• Experience with Active Directory and Office 365/Exchange.
• Experience with imaging tools (SCCM/WinPE preferred).
• Willingness to provide after-hours support and travel to remote sites.
• Strong communication and teamwork.

Responsibilities

• Provide hands-on end-user IT support across campus.
• Maintain a mixed PC/Mac environment.
• Diagnose and repair telecom and networking issues with Network team.
• Develop SOPs and maintain knowledgebase content.
• Manage user accounts in Active Directory, M365, Exchange.
• Handle asset inventory, procurement, deployment, decommissioning.
• Provide after-hours support during outages.
• Assist with AV setup for meetings and events.
• Collaborate with other ITSS teams as needed.

Skills

Windows support

Mac support

Active Directory

Office 365/Exchange

Imaging (SCCM/WinPE)

After-hours support

Education

Two-year degree or higher

Microsoft certifications

CompTIA A+ or equivalent

Tools

SCCM

PowerShell

Cisco Call Manager

Video conferencing hardware

Job description

Collegis Education's Caldwell University ITSS team is seeking an on-site IT Support Specialist to assist students, faculty, and staff with Windows and Mac issues, AV setups, and daily IT services. You’ll troubleshoot devices, manage accounts in Active Directory and M365, and maintain documentation.

The role requires strong communication, reliability, and a collaborative mindset, with after-hours support as needed.