Campus IT Support Specialist

Thomas More; Covington (KY); On-site; USD 47,000 - 57,000; Full time

Job summary

Thomas More University invites applications for an IT Help Desk Specialist in Covington, KY. The role provides reliable technical support to university and Covington Latin School communities, including student workers, campus events, and ongoing service improvement initiatives.

The position emphasizes customer service, Microsoft 365 and Windows support, and management of instructional tech and AV equipment, with occasional evening or weekend duties to support critical systems.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, or related field.
• Professional IT support experience or working in help desk operations.
• Experience developing or delivering user training materials, sessions, or programs.

Responsibilities

• Respond to technical issues and requests via email, phone, walk-ins, and the ticketing system.
• Coordinate user support for desktops, laptops, peripherals, and campus technologies.
• Support instructional technology and classroom systems and faculty technology needs.
• Develop and maintain knowledge base content, support documentation, and help desk scripts.

Skills

Customer service

Troubleshooting

Microsoft 365

AV support

Education

Bachelor’s degree in IT / related field

Tools

Ticketing systems

Knowledge base tools

Job description

Thomas More University invites applications for an IT Help Desk Specialist in Covington, KY. The role provides reliable technical support to university and Covington Latin School communities, including student workers, campus events, and ongoing service improvement initiatives.

The position emphasizes customer service, Microsoft 365 and Windows support, and management of instructional tech and AV equipment, with occasional evening or weekend duties to support critical systems.