Campus IT Support & Training Specialist

Thomas More University

Crestview Hills (KY)

On-site

USD 47,000 - 57,000

Full time

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Job summary

Thomas More University seeks an IT Help Desk Specialist to deliver high-quality technical support to students, faculty, and staff. The role includes responding to incidents, diagnosing issues, and guiding users through solutions in a busy campus environment.

You will train student helpdesk staff, support classroom AV and campus events, and help maintain a knowledge base to improve service delivery. The position requires a Bachelor's degree in IT or related field and strong customer service

Qualifications

Experience delivering user-friendly IT support in an educational or corporate setting.
Ability to explain technical issues clearly to nontechnical users.
Experience with Microsoft 365, Windows OS, and peripherals.

Responsibilities

Provide reliable help desk support to Thomas More University and Covington Latin School communities.
Respond to issues via email, phone, walk-in, and ticketing system; document resolutions.
Train and mentor student helpdesk staff; assist with campus events and classrooms.
Develop knowledge base content and end-user training materials.
Support onboarding and ongoing learning for institutional technologies.