Campus IT Support & AV Assistant (Part-Time)

Massachusetts Bay Community College

Wellesley (MA)

On-site

USD 34,000 - 41,000

Part time

5 days ago

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Job summary

Massachusetts Bay Community College in Wellesley Hills seeks a part-time Technical Support Assistant to join the End User Services team, providing courteous, timely hardware and software assistance for student, faculty, and staff devices and for classrooms, labs, and events. The shift is Monday through Thursday, 8:00 AM–12:30 PM on the Wellesley campus.

Required qualifications include experience troubleshooting computers and audiovisual equipment and familiarity with Windows 11, Chrome OS or Mac

Qualifications

Experience troubleshooting computers and audiovisual equipment.
Experience working in a multi-user environment supporting users at different levels.
Previous operating systems experience using Windows 11, Chrome OS or Mac OS.

Responsibilities

Monitor and resolve IT help desk ticket requests and incidents.
Support computers and peripheral equipment using a variety of operating systems and applications.
Maintain and install all software applications related to MassBay computing.
Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium.
Provide routine computer, printer, and peripherals maintenance.
Provide computer software and hardware orientation for students.
Make necessary arrangements for outside repair as needed.
Provide back up coverage for the College Copy Center.
Perform other duties as assigned.