Part-Time Student Services & IT Support Assistant

Bay Path University; East Longmeadow (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Bay Path University in East Longmeadow, MA, is seeking a Health Science Center Business Assistant to support daily operations of the HSC, assist students, faculty, and staff, and ensure smooth IT and presentation setup during classes.

This 22.5-hour per week role provides front-line customer service, helps with phones, mail, and IT equipment, and requires strong communication, discretion with FERPA/HIPAA, and reliable attendance.

Qualifications

• Excellent communication and office skills.
• Ability to troubleshoot IT issues related to computer hardware and software, as well as presentation equipment.
• Ability to work independently and effectively problem-solve.
• Able to work with confidential material with integrity and discretion.
• Ability to report to work on time for scheduled work shifts.

Responsibilities

• Oversee and support the daily operations of the HSC.
• Receive and transfer telephone calls on the HSC’s main switchboard efficiently and accurately to the appropriate staff or faculty member in a professional and pleasant manner.
• Takes messages when necessary.
• Start computers and set up technology and presentation equipment in all related classrooms before each class, and ensure that computers and related IT equipment are operational.
• Break down technology and presentation set-ups at the end of the day and store and secure as required.
• Provide IT assistance as needed throughout the shift.
• Provide excellent customer service to students, faculty, and staff.
• Photocopy documents (may include confidential information) as needed.
• Be aware of FERPA and HIPAA regulations in handling confidential information
• Respond to student questions and concerns in a professional and empathetic manner.
• Refer students to proper resources as needed.
• Greet visitors in a friendly, welcoming, and professional manner.
• Is familiar with all facets of the HSC facility and its operations and provides general supervision and support of the facility.
• Communicate with Campus Public Safety and 911 when needed.
• Assist with maintaining the smooth operation of the HSC facility, including monitoring IT equipment (e.g., PCs and printers) with the ITS department.
• This person in this position will be trained to troubleshoot PC, AV, and printer issues, act as the first line of defense if such problems arise, and collect and report facility-related problems in a timely fashion to the appropriate University staff.
• Perform other duties and accept additional responsibilities as requested by the departmental supervisor.
• Complete administrative tasks requested by BPU staff and/or faculty.
• Provide assistance and guidance for mail and package deliveries made to HSC.
• Adhere to University policies and procedures and work cooperatively with other University departments across all locations.
• Must be willing to drive to other locations and/or Bay Path campuses, and as needed, for pick up or delivery of materials or other University-related items.
• Be able to respond to emergency procedures, if needed.
• Attend training as required.
• Perform any other duties or tasks as assigned by the University.

Skills

Communication skills

Multitasking

Customer service

IT troubleshooting

Problem solving

Team oriented

Education

High School diploma or GED

Tools

Publisher

PowerPoint

Excel

Job description

Bay Path University in East Longmeadow, MA, is seeking a Health Science Center Business Assistant to support daily operations of the HSC, assist students, faculty, and staff, and ensure smooth IT and presentation setup during classes.

This 22.5-hour per week role provides front-line customer service, helps with phones, mail, and IT equipment, and requires strong communication, discretion with FERPA/HIPAA, and reliable attendance.