Campus IT: Integration & Solutions Pro I

North Carolina State University; Raleigh (NC); On-site; USD 65,000 - 70,000; Full time

Job summary

North Carolina State University is seeking a CALS IT Integration & Solutions Professional I to provide hands-on technical support for faculty, staff, researchers, and students in the College of Agriculture and Life Sciences.

The role sits on the CALS IT Service Desk, embedded in college departments, where it diagnoses and resolves complex technical problems and deploys and integrates technology for each department's needs.

Qualifications

• Associate's or Bachelor's degree in IT with 0–4 years of IT experience, or equivalent combination of training and experience.
• Knowledge of Windows, macOS, Linux and experience with Active Directory and JAMF to deploy software.
• Ability to analyze event and application error logs.
• Valid NC driver's license or ability to obtain within 60 days of starting.

Responsibilities

• Diagnose root causes of problems affecting desktops, laptops, tablets, printers, and scanners; including hardware repair, imaging, and network support.
• Set up, secure, test, and deploy computing devices to campus network with configuration management.
• Support campus software such as Microsoft Office and Adobe products and ensure access to files and printers.
• Manage incidents and requests in ServiceNow through full resolution and communicate with users.
• Escalate advanced issues with documented steps and communicate status to users.
• Monitor network connectivity and availability of supported hardware/software using standard alerting tools.
• Assist with procurement and vendor interactions for hardware and software and track tasks.
• Write and maintain documentation for workarounds, incidents, and procedures.

Skills

Windows

macOS

Linux

Active Directory

JAMF

Log analysis

Education

Associate's or Bachelor's degree in IT

Tools

ServiceNow

Job description

North Carolina State University is seeking a CALS IT Integration & Solutions Professional I to provide hands-on technical support for faculty, staff, researchers, and students in the College of Agriculture and Life Sciences.

The role sits on the CALS IT Service Desk, embedded in college departments, where it diagnoses and resolves complex technical problems and deploys and integrates technology for each department's needs.