IT Support Services Lead – Classroom Tech & Zendesk
North Carolina State University
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Descrizione del lavoro
NC State University’s Wilson College of Textiles seeks a Technology Support Services Analyst to lead IT support for students, faculty and staff in Raleigh. You’ll triage requests, train technicians and manage service requests with Zendesk, ensuring timely, high‑quality service across classrooms and labs.
The role emphasizes customer service, proactive troubleshooting, and asset management, with responsibilities including hardware/software support, deployment of specialty software, and
Competenze
- Associate or Bachelor degree in IT/CS with relevant experience.
- Experience in higher education IT environments preferred.
- Proficiency with Zendesk and IT service management.
- Strong analytical and problem-solving abilities.
Mansioni
- Lead IT support triage and ticket handling.
- Train and mentor IT support technicians.
- Manage service requests and performance metrics.
- Provide classroom and lab hardware/software support.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
NC State University’s Wilson College of Textiles seeks a Technology Support Services Analyst to lead IT support for students, faculty and staff in Raleigh. You’ll triage requests, train technicians and manage service requests with Zendesk, ensuring timely, high‑quality service across classrooms and labs.
The role emphasizes customer service, proactive troubleshooting, and asset management, with responsibilities including hardware/software support, deployment of specialty software, and
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