CALS IT Integration & Solutions Professional I

NC State University; Raleigh (NC); On-site; USD 65,000 - 70,000; Full time

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Job summary

NC State University is seeking an CALS IT Integration & Solutions Professional I in Raleigh, NC. The role supports the CALS IT Service Desk, implementing and integrating technology solutions to meet departmental and university needs.

Anticipated salary is commensurate with experience, within $65,000–$70,000 per year. The position emphasizes fast, accurate, and professional IT support across a broad range of technologies, with daily operations Monday through Friday, 8 AM to 5 PM.

Responsibilities

• The Service Desk integrates technical capabilities and solutions across university activities and supports faculty, staff, researchers, and students.
• Responds quickly and professionally to incidents and service requests across a broad range of technologies.
• Independently diagnoses and resolves non-routine and complex technical problems to implement and integrate technology solutions.

Job description

CALS IT Integration & Solutions Professional I

Please see Special Instructions for more details.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Posting Information

Posting Number PG195013EP

Internal Recruitment No

Working Title CALS IT Integration & Solutions Professional I

Anticipated Hiring Range commensurate with experience ($65,000 - $70,000)

Work Schedule Monday-Friday, 8AM-5PM

Job Location

Department

Department CALS IT

About the Department

The CALS IT Service Desk integrates technical capabilities and solutions across a range of university activities, including instruction, research, outreach, and administration.
The Service Desk plans, designs, analyzes, installs, and supports technology components and systems based on organizational and client needs.
Service Desk professionals are embedded within CALS departments across campus, where they provide technical expertise and support to faculty, staff, researchers, and students. This support is intended to minimize disruptions to departmental operations caused by the reduced availability, performance, or quality of IT resources.
Because of the size and complexity of the CALS IT environment, each IT Integration & Solutions Professional I manages a high volume of incidents and service requests involving a broad range of technologies. Many of these technologies support time-sensitive academic, administrative, outreach, and research activities. The ability to respond quickly, accurately, and professionally is essential to minimizing disruptions and maintaining continuity of departmental operations.
The IT Integration & Solutions Professional I independently diagnoses and resolves non-routine and complex technical problems for which solutions are not prescribed. The position focuses heavily on implementing and integrating technology solutions that address organizational and client needs and contribute to the success of the college and university.
Service Desk professionals are expected to develop a thorough understanding of the operations, priorities, and technology needs of their assigned departments. They must also maintain a general understanding of all departments and programs supported by CALS IT and how those units provide important services to faculty, staff, researchers, students, and external partners throughout North Carolina.
Whenever possible, the Service Desk provides in-person technical support. This approach helps build strong working relationships and provides a better understanding of each user’s needs.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

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