IT Support Services Lead – Higher Education
NC State University
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Descrizione del lavoro
NC State University’s Wilson College of Textiles seeks a Technology Support Services Analyst to deliver high‑quality IT support for students, faculty and staff. You will triage requests, mentor a team of part‑time technicians, and ensure reliable classroom and lab computing.
The role emphasizes customer service, strong problem solving, and adherence to security standards. A related degree and IT experience are required, with opportunities to grow within an iconic North Carolina research
Competenze
- Associate’s degree in CS/IT or related field with 1 year IT experience.
- Bachelor’s degree in CS/IT or related field with 1 year IT experience.
- Equivalent combination of training and experience accepted.
Mansioni
- Lead triage of IT support requests and assign tickets.
- Provide training and mentorship to IT support technicians.
- Monitor service requests through Zendesk and report metrics.
- Troubleshoot hardware, software, and peripheral devices.
- Support classroom and lab computers and maintain software.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
NC State University’s Wilson College of Textiles seeks a Technology Support Services Analyst to deliver high‑quality IT support for students, faculty and staff. You will triage requests, mentor a team of part‑time technicians, and ensure reliable classroom and lab computing.
The role emphasizes customer service, strong problem solving, and adherence to security standards. A related degree and IT experience are required, with opportunities to grow within an iconic North Carolina research
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