Technology Support Analyst I — Higher Ed IT

North Carolina State University; North Carolina; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

The CALS IT Service Desk at North Carolina State University provides frontline IT support to faculty, staff, researchers, and students in Raleigh. This role focuses on diagnosing and resolving complex technical incidents, managing devices, software, and access, and delivering responsive customer service across campus systems.

As part of a team embedded within CALS departments, you will work on procurement, project coordination, documentation, and knowledge management while ensuring minimal

Qualifications

• Associate’s Degree in Computer Science, Information Technology, or related discipline; 2–4 years IT field experience preferred.
• Bachelor’s degree in related field with 0–2 years experience or equivalent combination of training and experience.
• Relevant certifications such as CompTIA A+, Network+, Linux+ or ITIL are a plus.

Responsibilities

• Provide technical support to end-users, diagnosing hardware and software issues.
• Manage and maintain campus desktops, laptops, tablets, printers, and peripherals.
• Install, configure, and secure computing devices and software; verify access and resources.
• Support campus software like Microsoft Office and Adobe products and department apps.
• Document incidents and resolutions and escalate when needed.

Skills

Independent work

Multi-OS support

Log analysis

AD & JAMF expertise

Clear communication

Education

Associate’s Degree in Computer Science, Information Technology, or related discipline

Bachelor’s degree in related field

Tools

Active Directory administration tools

JAMF

Google apps

Ubiquiti/ UniFi equipment

Job description

The CALS IT Service Desk at North Carolina State University provides frontline IT support to faculty, staff, researchers, and students in Raleigh. This role focuses on diagnosing and resolving complex technical incidents, managing devices, software, and access, and delivering responsive customer service across campus systems.

As part of a team embedded within CALS departments, you will work on procurement, project coordination, documentation, and knowledge management while ensuring minimal