Campus IT Helpdesk Agent - Student

Saint Xavier University; Chicago (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Saint Xavier University in Chicago invites applications for a student technical support role. You will assist students, faculty, staff and alumni by troubleshooting and resolving IT issues across campus and remote settings, while gaining hands-on experience with university systems and software tools.

The position emphasizes customer service, critical thinking, teamwork, and professionalism, with duties including ticketing in Team Dynamix, AV setup, lab maintenance, and responding to voicemails

Qualifications

• MUST BE A STUDENT AT SAINT XAVIER UNIVERSITY.
• Must include Federal Work Study eligibility.
• Must include a Resume and Cover Letter.
• Technical experience preferred.
• Customer service experience preferred.
• Strong communication and listening skills.
• Attention to detail and problem solving.
• Microsoft Office experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Politely assist with technical support phone calls when on campus or respond to voicemails when working remotely.
• Create, monitor, and update tickets via Team Dynamix ticketing system for all voicemails, phone calls, or walk-ins.
• Assist with AV setup of campus events and equipment checkouts managed via Webcheckout reservation system.
• Ensure computer labs are cleaned and sanitized regularly.
• Assist in campus technology installations and deployments if working on campus.
• Assist with keeping computer software on campus up to date.
• Assist with maintenance and repairs to classroom and meeting space technologies.
• Assist with updating and cataloging maintenance inventory.
• Document and follow through on all procedural processes.
• Regular, consistent, and punctual attendance for all assigned work shifts is required.
• Attend trainings.
• Adhere to codes of conduct and Canvas training module.

Skills

Critical Thinking

Professionalism

Teamwork

Technology

Tools

Team Dynamix

Webcheckout

Job description

Saint Xavier University in Chicago invites applications for a student technical support role. You will assist students, faculty, staff and alumni by troubleshooting and resolving IT issues across campus and remote settings, while gaining hands-on experience with university systems and software tools.

The position emphasizes customer service, critical thinking, teamwork, and professionalism, with duties including ticketing in Team Dynamix, AV setup, lab maintenance, and responding to voicemails