IT Repair Agent - Student Employment

Saint Xavier University; Chicago (IL); Presencial; USD 17 000 - 22 000; Tempo parcial

Resumo da oferta

Saint Xavier University in Chicago invites applications for a student technical support role. You will assist students, faculty, staff and alumni by troubleshooting and resolving IT issues across campus and remote settings, while gaining hands-on experience with university systems and software tools.

The position emphasizes customer service, critical thinking, teamwork, and professionalism, with duties including ticketing in Team Dynamix, AV setup, lab maintenance, and responding to voicemails

Qualificações

• MUST BE A STUDENT AT SAINT XAVIER UNIVERSITY.
• Must include Federal Work Study eligibility.
• Must include a Resume and Cover Letter.
• Technical experience preferred.
• Customer service experience preferred.
• Strong communication and listening skills.
• Attention to detail and problem solving.
• Microsoft Office experience.
• Excellent interpersonal and communication skills.

Responsabilidades

• Politely assist with technical support phone calls when on campus or respond to voicemails when working remotely.
• Create, monitor, and update tickets via Team Dynamix ticketing system for all voicemails, phone calls, or walk-ins.
• Assist with AV setup of campus events and equipment checkouts managed via Webcheckout reservation system.
• Ensure computer labs are cleaned and sanitized regularly.
• Assist in campus technology installations and deployments if working on campus.
• Assist with keeping computer software on campus up to date.
• Assist with maintenance and repairs to classroom and meeting space technologies.
• Assist with updating and cataloging maintenance inventory.
• Document and follow through on all procedural processes.
• Regular, consistent, and punctual attendance for all assigned work shifts is required.
• Attend trainings.
• Adhere to codes of conduct and Canvas training module.

Conhecimentos

Critical Thinking

Professionalism

Teamwork

Technology

Ferramentas

Team Dynamix

Webcheckout

Descrição da oferta de emprego

Summary

This position is responsible for providing technical assistance to students, faculty, staff and alumni by troubleshooting and resolving technical problems.

Skills

This student employment opportunity supports the development of skills aligned with the National Association of Colleges and Employers (NACE) Career Readiness Competencies. Through this role, students will strengthen the following competencies:

• Critical Thinking: Students build critical thinking skills by applying judgment, solving problems, prioritizing tasks, maintaining accuracy, and using feedback to improve their work.
• Professionalism: Students build professionalism by practicing dependability, accountability, confidentiality when applicable, workplace etiquette, and respectful service in a workplace setting.
• Teamwork: Students build teamwork skills by collaborating with supervisors, staff, and peers to support department goals, assist others, and contribute to a positive work environment.
• Technology: Students build technology skills by using department systems, software, digital tools, equipment, or university platforms to complete tasks accurately and efficiently.

Essential Duties & Responsibilities

• Politely assist with technical support phone calls when on campus or respond to voicemails when working remotely.
• Create, monitor, and update tickets via Team Dynamix ticketing system for all voicemails, phone calls, or walk-ins.
• Assist with AV set up of campus events and equipment checkouts managed via Webcheckout reservation system.
• Ensure computer labs are cleaned and sanitized regularly.
• Assist in campus technology installations and deployments if working on campus.
• Assist with keeping computer software on campus (circulating laptops, installed computers, lab computers, etc.) up to date.
• Assist with maintenance and repairs to classroom and meeting space technologies such as projectors, doc cams, screens/displays, etc.
• Assist with updating and cataloging maintenance inventory (projector lamps, classroom technologies, etc.)
• Document and follow through on all procedural processes.
• Regular, consistent, and punctual attendance for all assigned work shifts is required.
• Attend and participate in trainings.
• Adhere to the University and Information Technology Department Student Worker codes of conduct and Canvas training module.
• Other duties as assigned.

Qualifications

MUST BE A STUDENT AT SAINT XAVIER UNIVERSITY

Must be Federal Work Study Eligible

Must Include a Resume and Cover Letter

• Technical experience preferred.
• Customer service experience preferred.
• Communication skills as agents need to be good listeners and good speakers.
• Attention to detail as agents must fully understand the scope of the incident and relay that in the ticket.
• Patience as agents may deal with clients who may have trouble communicating or understanding the technical aspect of their issue.
• Critical thinking as agents have to be able to understand what a person needs when coming to them with an incident.
• Problem solver as agents have to find solutions for the problems their clients bring to them.
• Microsoft Office experience.
• Excellent interpersonal and communication skills.

Description Of Hours

7am-10pm M-F

8am-Noon Saturday

Noon-3pm Sunday

Holiday and summer hours are

8am-5pm M-F

Additional Expectations

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision and core values of the University.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.