Public Service Intern 1, Information Technology [R0153531]

University of Nevada, Las Vegas (UNLV); Maryland; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee recognition programs

UNLV athletics discounts

On-campus career development

Job summary

University of Nevada, Las Vegas (UNLV) invites applications for a Public Service Intern 1, Information Technology. The role provides Help Desk support and administrative assistance within UNLV Information Technology, helping students, faculty, and staff with technical needs while contributing to campus service operations.

This internship offers exposure to a busy campus IT environment, with training under supervision and opportunities to develop communication and organizational skills across

Qualifications

• Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.
• Knowledge of IT Help Desk concepts and customer service in a campus setting.
• Ability to compose clear reports of work activities.

Responsibilities

• Assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students via phone, tickets, and in-person support.
• Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills.
• Review incoming IT service requests, document issues, and route or resolve tickets per guidelines.
• Follow up with customers to provide updates and ensure timely and professional issue resolution.
• Assist in orienting Student Help Desk workers on procedures, ticketing, and tool usage.
• Support student field workers by demonstrating procedures for resolving on-site technical issues.

Skills

General IT knowledge

Report writing

Job description

Job Description

The University of Nevada, Las Vegas invites applications for Public Service Intern 1, Information Technology [R0153531].

Role of the Position

Under general supervision, Public Service Interns receive training and complete a variety of assignments in staff activities directly relating to their major course of study in order to enhance their academic training. This role provides Help Desk support, offering a range of assistance to customers with technical needs and usage. While the position operates within a technology support environment, the core duties extend beyond technical troubleshooting and encompass service operations, administrative coordination, and organizational support functions that directly support academic pathways in Business, Management, Public Administration, Operations, Communications, and Information Systems.

Duties

• Assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students through phone, ticketing system, and in-person support.
• Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills.
• Review incoming IT service requests, document issues accurately, and route or resolve tickets in accordance with established guidelines.
• Follow up with customers to provide updates and ensure issues are addressed in a timely and professional manner.
• Assist in orienting and guiding Student Help Desk workers on standard operating procedures, ticket documentation practices, and the use of service tools.
• Reinforce effective communication techniques and consistent service standards under the direction of supervisory staff.
• Support student field workers by demonstrating established procedures for resolving common on-site technical issues.
• Share knowledge of hardware, software, and troubleshooting processes while modeling professional interaction with campus customers.
• Assist in maintaining and updating Student Help Desk schedules and operational coverage plans to help ensure consistent service availability.
• Provide administrative support related to staffing coordination and service continuity.
• Gain practical experience by assisting with more complex or high-priority service requests under guidance from professional staff.
• Participate in both desk and field activities to broaden understanding of campus technology services, public service operations, and problem resolution processes.

Informational Notes

Employment is not to exceed six months from the date of graduation.

Profile of the Office of Information Technology

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

Minimum Qualifications

Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.

Knowledge, Skills and Abilities

• General knowledge of: principles and practices of the professional occupation of interest [IT Help Desk Support].
• Ability to: compose reports of work activities.

Background Screening

Employment is contingent upon the successful completion of a pre-employment background screening.

Preferred Qualifications

• Prior customer service experience in a technical or service-oriented environment.
• Previous IT Help Desk or user support experience in a high-volume setting.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively.
• Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff.
• Experience working in a higher education environment.
• Commitment to collaboration, respect for others, and high-quality customer service.

Commitment to Diversity and Campus Values

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

Salary

Grade 27 Step 1, salary $46,207.44 prorated to reflect 30-hour work weeks is $34,655.58. In accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources. This is a 0.75 FTE position scheduled to work 30 hours per week. Eligibility for a merit salary increase is based on completion of one year of full-time-equivalent service. Accordingly, an employee who remains at 0.75 FTE will generally reach the required service threshold after approximately 16 months rather than 12 months. Merit increases remain subject to satisfactory performance and the rules governing pay progression.

Benefits of Working at UNLV

• Paid time off, sick leave, and holidays: Annual and sick leave accrue on a prorated basis according to the employee’s hours in paid status. At 0.75 FTE, leave is generally earned at 75 percent of the applicable full-time accrual rate.
• Excellent health insurance including medical, dental and vision.
• Comprehensive retirement plans and voluntary benefits programs.
• No state income tax.
• Tuition discounts at Nevada System of Higher Education (NSHE) schools.
• Tuition discounts for spouses, domestic partners, and dependents.

Perks & Programs

• Employee recognition and appreciation programs.
• UNLV athletics ticket discounts.
• Statewide employee purchase program discounts.
• RebelCard discounts on and off campus.
• Wellness programming for all UNLV faculty and staff at no cost.
• Opportunity for career advancements to leadership roles.
• Connect with colleagues with shared interests.
• Personal and professional development opportunities.
• A comprehensive onboarding program, Rebels: Onboard Support and resources available for veteran applicants — [e-mail] or visit our Veterans Webpage.

Job Category

Classified Exempt - No Full-Time Equivalent 75.0%

Required Attachments

• A letter of interest (cover letter)
• A detailed resume listing qualifications and experience
• If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.
• Optional: The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. References will be contacted at the appropriate phase of the recruitment process.

EEO/AA Statement

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

Title IX Statement

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 159, Telephone: [phone]; Email: [e-mail], or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: [phone] FAX: [phone]; TDD: 1-800-877-8339; Email: [e-mail]; or to both. Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

Safety and Security Statement

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.