Campus IT Help Desk Assistant

The California State University; San Bernardino (CA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

On-campus position

Student employment

Job summary

The California State University, San Bernardino, is seeking a Federal Work Study Student Assistant in Information Technology Services. The role supports the Technology Support Center, campus operator duties, and various ITS teams, providing frontline tech help to students, faculty, and staff.

As a part-time, on-site position, the student assists with audio/visual requests, password resets, and network connectivity, while gaining exposure to enterprise IT operations and documentation practices in

Qualifications

• Ability to learn and perform assigned work; follow oral instructions; read and write English at a level appropriate to the position.
• Enrollment in at least half-time CSUSB (6 undergraduate units; 3 graduate units) per semester.
• Maintain a 2.0 GPA or greater per semester and cumulatively.
• Eligible to work in the United States.
• Payroll requirement: Social Security Card.

Responsibilities

• Serve as the first point of contact for students, faculty, staff and visitors seeking technology assistance.
• Assist with Coyote OneCard services, password resets, Wi-Fi connectivity (Eduroam), software support, and general computer troubleshooting.
• Answer campus questions and provide exceptional customer service; escalate issues when needed.
• Assist Enterprise & Cloud Services and Telecommunications with server, network tasks, and field installations as assigned.

Skills

Communication

Teamwork

Customer service

Attention to detail

Education

CSU student status

Job description

The California State University, San Bernardino, is seeking a Federal Work Study Student Assistant in Information Technology Services. The role supports the Technology Support Center, campus operator duties, and various ITS teams, providing frontline tech help to students, faculty, and staff.

As a part-time, on-site position, the student assists with audio/visual requests, password resets, and network connectivity, while gaining exposure to enterprise IT operations and documentation practices in