Education Tech Support Specialist

Solutions Management Group (SMG); Davenport (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Disability insurance (short and long)

Life insurance policy ($10,000)

401(K) Retirement Plan

Vacation pay

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Solutions Management Group (SMG) seeks a Customer Support Technician for Eastern Iowa Community College. You will support computers, peripherals, software, and educational technology across campus with a focus on clear communication and efficient issue resolution.

You will document solutions and work with the CSS Team, Service Desk, and System Administrators to ensure timely resolution and training for end-users in classroom environments.

Qualifications

• Employee must be able to execute strong customer service skills.
• Associates Degree or Certificate/Diploma in computer science or related field.
• One to three years of recognized success in Desktop Support, Audio/Visual Support, educational technology, or a related field.
• Computer knowledge: Microsoft Word, Power Point and Excel, MAC operating system, and Adobe Flash Media Live.

Responsibilities

• Provides excellent customer service to all Eastern Iowa Community College staff and students.
• Install, supports, and repairs College computers, peripherals, software, and educational technology equipment.
• Interfaces effectively, efficiently, and professionally with end users to resolve issues related to effective use of technology.
• Travels to on-campus and off-campus facilities for installation, demonstration, maintenance and repair of equipment.
• Observes and reports equipment performance deficiencies.
• Promotes self-service and coaches end users to use self-service when remote or desk side visit could have been avoided.
• Provides on-going operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems.
• Provides set-up, operation and teardown of AV support for miscellaneous college events.

Skills

Customer service

Education

Associates Degree or Certificate/Diploma in computer science or related field

Tools

Microsoft Word

PowerPoint

Excel

MAC operating system

Adobe Flash Media Live

Job description

Solutions Management Group (SMG) seeks a Customer Support Technician for Eastern Iowa Community College. You will support computers, peripherals, software, and educational technology across campus with a focus on clear communication and efficient issue resolution.

You will document solutions and work with the CSS Team, Service Desk, and System Administrators to ensure timely resolution and training for end-users in classroom environments.