Campus Growth & Community Ops Lead

Content Creators; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Ditto is seeking a founding Head of Community Operations to build and scale our campus ambassador program and growth playbooks. You will lead recruiting, onboarding, and training, and own performance tracking while reporting to the CEO.

You'll design scalable processes, manage a distributed team, and partner with product and marketing to optimize campus launches, events, and signups. This role offers broad autonomy and impact.

Qualifications

• 4+ years in community, campus marketing, field operations, or growth at a consumer company.
• Experience managing a distributed network of part-time reps, ambassadors, or contractors.
• Launches in new markets and turning them into repeatable processes with playbooks.
• Strong written and verbal communication with student audiences.

Responsibilities

• Own the Ditto Ambassador program end to end: recruiting, onboarding, training, compensation and incentives, performance tracking, and offboarding.
• Recruit ambassadors on new and existing campuses and design the ambassador playbook for weekly signups.
• Build the communication and support layer for ambassadors with channels, content drops, and quick responses.
• Own campus growth operations: launches, cadence, posters, events, referrals, and calendar alignment.
• Hire and manage the community team as the program scales.

Skills

Community management

Campus marketing

Field operations

Growth

Team management

Budget management

Data tracking

Tools

CRM

Ambassador tracker

Dashboards

Job description

Ditto is seeking a founding Head of Community Operations to build and scale our campus ambassador program and growth playbooks. You will lead recruiting, onboarding, and training, and own performance tracking while reporting to the CEO.

You'll design scalable processes, manage a distributed team, and partner with product and marketing to optimize campus launches, events, and signups. This role offers broad autonomy and impact.