Campus Front Desk & Information Concierge

Eastern New Mexico University; Ruidoso (NM); On-site; USD 28,000 - 38,000; Full time

Job summary

Eastern New Mexico University seeks an Information Specialist to serve as the primary contact for students, visitors, and staff, delivering friendly, accurate campus information and supporting administrative tasks.

The role requires learning campus resources, coordinating room reservations, handling inquiries via phone, email, and walk-ins, and supporting events with flexible scheduling including evenings and weekends.

Qualifications

• High school Diploma or GED required.
• Proficient with computer, internet, and multi-line telephone; working knowledge of Microsoft Suite preferred.
• 1-year Front Desk Receptionist experience preferred.
• Bilingual abilities are a plus.

Responsibilities

• Provide exceptional customer service as the first point of contact for students, visitors, and community members.
• Proactively share up-to-date information about campus events, services, and programs.
• Triage inquiries to determine if front desk assistance suffices or if referral is needed.
• Handle inquiries via phone, email, or web platforms professionally.
• Provide accurate information regarding class schedules, events, and room reservations.
• Maintain a welcoming, organized front desk area and support scheduling of rooms and appointments.
• Assist with campus events and student success initiatives as needed.
• Demonstrate willingness to learn campus systems and resources for better assistance.
• Possess flexible scheduling, including evenings and weekends as required.

Skills

Customer service

Front desk operations

Multiline telephone skills

Interpersonal communication

Microsoft Suite

Data gathering and analysis

Campus policies knowledge

Education

High school Diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Eastern New Mexico University seeks an Information Specialist to serve as the primary contact for students, visitors, and staff, delivering friendly, accurate campus information and supporting administrative tasks.

The role requires learning campus resources, coordinating room reservations, handling inquiries via phone, email, and walk-ins, and supporting events with flexible scheduling including evenings and weekends.