On-Campus Desk & Admin Support Associate (24/7)

The University of New Mexico; Monte Largo Hills (NM); On-site; USD 14,000 - 19,000; Full time

Job summary

The University of New Mexico is seeking a Desk Attendant to support the SRC Commons 24-hour Customer Service Desk on the Main Campus in Albuquerque. The role handles front desk duties, answers phones and emails, assists with housing transactions, and documents inquiries to ensure a smooth resident experience.

Applicants must be enrolled as students, maintain a minimum GPA, and be available for weekend and weekday hours.

Qualifications

• Experience performing customer service and administrative support in an office setting.
• Strong interpersonal skills and ability to follow procedures.
• Friendly, customer service‑oriented attitude.
• Ability to maintain confidentiality of records and information.

Responsibilities

• Provide general administrative support at the SRC Commons 24-hour Customer Service Desk.
• Answer phones and emails and address inquiries.
• Document customer service interactions and shift occurrences.
• Process resident transactions (check-in, room changes, housing applications).
• Input data into the department facility service database and manage keys.
• Monitor emergency equipment and contact campus safety if needed.
• Operate computer to input data using provided software.
• Perform additional duties as assigned.

Skills

Strong interpersonal skills

Customer service experience

Detail-oriented

Confidentiality

Clear instructions communication

Problem solving

On-campus living experience

Team collaboration

Education

Student status / enrolled

Minimum 6 credit hours per semester

Job description

The University of New Mexico is seeking a Desk Attendant to support the SRC Commons 24-hour Customer Service Desk on the Main Campus in Albuquerque. The role handles front desk duties, answers phones and emails, assists with housing transactions, and documents inquiries to ensure a smooth resident experience.

Applicants must be enrolled as students, maintain a minimum GPA, and be available for weekend and weekday hours.