Campus Facilities Help Center Coordinator

Opt For Healthy Living; San Luis Obispo (CA); On-site; USD 48,564 - 56,904; Full time

Job summary

Cal Poly in San Luis Obispo seeks a Customer Service Coordinator for Facilities Management and Development to provide essential administrative support and frontline reception. You will manage phone lines, Lost & Found, and IWMS work orders, ensuring timely, accurate information and strong customer service across campus.

Qualifications include a high school diploma, four years of office support experience, 45 WPM typing, and the ability to train colleagues on the IWMS system.

Qualifications

• High school diploma or equivalent.
• Four years of general office support or technical experience.
• Vocational training or college education may substitute for required experience.

Responsibilities

• Serve as the primary contact for campus service requests and concerns, routing via emails and IWMS.
• Assist with the Lost & Found system, log claims, maintain storeroom, and perform quarterly purges.
• Create, maintain, and update digital and physical building reference materials (flyers, presentations, website, SharePoint).
• Establish and maintain relationships with Facilities personnel and business partners; produce official FMD email notifications.
• Manage the work order process within IWMS; enter labor and materials data; review reports; train new FMD employees.

Skills

Typing 45 WPM

Customer service mindset

Education

High school diploma or equivalent

Four years of general office support or technical experience

Tools

IWMS

Job description

Cal Poly in San Luis Obispo seeks a Customer Service Coordinator for Facilities Management and Development to provide essential administrative support and frontline reception. You will manage phone lines, Lost & Found, and IWMS work orders, ensuring timely, accurate information and strong customer service across campus.

Qualifications include a high school diploma, four years of office support experience, 45 WPM typing, and the ability to train colleagues on the IWMS system.