Customer Service & Facilities Help Center Coordinator

CSU; San Luis Obispo (CA); On-site; USD 48,564 - 56,904; Full time

Job summary

Cal Poly is seeking a Customer Service Coordinator to join the Facilities Help Center. Under the general direction of the Associate Director, you will handle multi-line calls, assist with work control, maintain databases, and support the Lost & Found system.

You will train users, communicate with trades, and ensure timely responses to campus inquiries. The role emphasizes strong clerical skills, attention to detail, and outstanding customer service to support the FMD organization and university

Qualifications

• High school diploma or equivalent required.
• Experience in general office support or customer service preferred.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Serve as primary contact for campus service requests and inquiries, routing tasks to trades/project managers framed by information gathered from customers.
• Create and maintain digital and physical building references, signage, and training materials.
• Manage work orders in IWMS by entering data, updating status, and closing files; review related safety and compliance reports.
• Prepare and distribute official FMD communications and calendar invites to stakeholders.

Skills

Customer service

Phone handling

IWMS knowledge

Clear communication

Education

High school diploma

Tools

IWMS

Job description

Cal Poly is seeking a Customer Service Coordinator to join the Facilities Help Center. Under the general direction of the Associate Director, you will handle multi-line calls, assist with work control, maintain databases, and support the Lost & Found system.

You will train users, communicate with trades, and ensure timely responses to campus inquiries. The role emphasizes strong clerical skills, attention to detail, and outstanding customer service to support the FMD organization and university