Facilities Customer Experience Coordinator

California Polytechnic State University-San Luis Obispo; San Luis Obispo (CA); On-site; USD 48,564 - 56,904; Full time

Job summary

California Polytechnic State University-San Luis Obispo seeks a Customer Service Coordinator to provide administrative and work control support for the campus community and the FMD organization. You will handle multi-line calls, assist with trainings, and serve as the Lost & Found liaison, ensuring timely responses and high-quality customer service.

You will create and maintain reference materials, coordinate with trades and managers, and oversee IWMS work orders while guiding colleagues on

Qualifications

• High school diploma or equivalent with typing speed of 45 wpm.
• Four years of general office support or technical experience; substitutions allowed as described.

Responsibilities

• Serve as the primary contact for the campus community regarding service requests, questions, concerns, and complaints, including routing via IWMS and department emails.
• Create, maintain, and update digital and physical building/facility reference materials and signage; maintain photo library and training manuals.
• Establish and maintain relationships with Facilities personnel and partners; manage communications and calendar invites for trades and customers; distribute official FMD email notifications.
• Manage work orders in IWMS; review reports from SFM/EH&S and Electrical Services; train new FMD staff on IWMS usage.

Skills

Customer service

IWMS

Communication

Training

Education

High school diploma

Tools

IWMS

SharePoint

Job description

California Polytechnic State University-San Luis Obispo seeks a Customer Service Coordinator to provide administrative and work control support for the campus community and the FMD organization. You will handle multi-line calls, assist with trainings, and serve as the Lost & Found liaison, ensuring timely responses and high-quality customer service.

You will create and maintain reference materials, coordinate with trades and managers, and oversee IWMS work orders while guiding colleagues on