Customer Experience & Facilities Coordinator

California Polytechnic State University; San Luis Obispo (CA); On-site; USD 48,564 - 56,904; Full time

Job summary

Cal Poly in San Luis Obispo is seeking a Customer Service Coordinator to join the Facilities Management and Development team. Under the Associate Director, you will handle receptionist duties, answer multiple phone lines, and support the campus community with work control and information.

You will manage the IWMS work orders, log requests, coordinate with trades, and prepare FMD communications. The role emphasizes exceptional customer service, training, and maintaining accurate records.

Qualifications

• High school diploma or equivalent; four years of general office support or technical experience.
• Experience processing service requests and coordinating with trades.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary contact for service requests and inquiries.
• Manage IWMS work orders and coordinate with trades.
• Create and update digital/physical building references and signage.
• Train new staff and maintain accurate records.

Skills

Customer service

Phone support

Information gathering

Calendar management

Education

High school diploma

Tools

IWMS

SharePoint

Microsoft Office

Job description

Cal Poly in San Luis Obispo is seeking a Customer Service Coordinator to join the Facilities Management and Development team. Under the Associate Director, you will handle receptionist duties, answer multiple phone lines, and support the campus community with work control and information.

You will manage the IWMS work orders, log requests, coordinate with trades, and prepare FMD communications. The role emphasizes exceptional customer service, training, and maintaining accurate records.